Extended Stay America Select Suites - Richmond - Innsbrook Guest Reviews
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5.6 miles from Glen Allen centre |
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Milton Wed, 23 October 2024
Kind and helpful team and...
Liked: Kind and helpful team and clean hotel
Englehart Tue, 22 October 2024
Clean and good
Liked: Good and clean
Cliffie Mon, 21 October 2024
Bad
Liked: Nothing
Disliked: Dirty , didn’t feel safe.
Myaria Fri, 18 October 2024
Will definitely stay again
Liked: The staff was super helpful upon check in
Disliked: Nothing everything was awesome
Vasquez Fri, 18 October 2024
Good
Liked: Good
Davif Thu, 17 October 2024
Exceptional
Liked: Good, Clean room
Gregory Wed, 16 October 2024
Very disappointing
Liked: Location was good that's i
Disliked: Rooms were all not that clean. We stayed there 6 days and for my husband and I only 2 towels and w washcloths total. One small bar of soap and 1 roll of toilet tissue. We were shown 3 rooms and took the 3rd which was the best of the 3 and it was pretty bad too if thst tells you anything. Was a handicapped room and my husband had to literally take his shoulder and ram the door to open it !!Had some brown stuff thst ran on the floor in the kitchen from fridge when we opened it ,someone did come clean it. We were told we'd get an extra day of housekeeping , never got one !!( read fine print yesterday and say tYou have to saty there 8 days to get housekeeping if you want it before,there is an additinal.fee!"we didn't use anything extra but you also paid for $12 for each set of kitchen supplies ,( too cook or eat with ) We DID not as didn't have wanted to.Should have know when we arrived and the front desk person told us ,*if you don't like the room,I only have 2 more to show you !* we arrived late at night and been traveling all day from Florida is only reason we kept booking.com reservationNeVER again !!Front desk had roll down locked metal cover on it and you could never find anyone to help you. Usually had to stay there and call out and they'd come out from wall behind counter.We used to live in this part of Virginia and we're disappointed at this place. Putting it mildly.Person who said he'd give us extrahousekeeping also said he'd give us 6% discount, of course we didn't see either..He also told me if I booked an extra day I(7th),I'd get a better discpunt!! I looked af him and relied," you think I'm going to pay for.ANOTzhER day at this place ?' He kept apologizing and tried to vs nice,better than actual older woman spoke with whose solution was asking me if I wanted to check out !!We'd already paid at checking because of booking.com.
Abike Wed, 16 October 2024
Clean Hotel
Liked: Clean hotel
Rita Wed, 9 October 2024
Passable
Liked: Location
Disliked: Not clean, especially the bathroom. Sticky floors and old looking furniture
Eryka Fri, 4 October 2024
Exceptional
Liked: Clean hotel