Extended Stay America Select Suites - Phoenix - West

Bad

Poor

Reservation never honored

Liked: I can't say my reservation was never honored.
Disliked: The fact that I payed $256.00 and my reservation wasn't honored at all. I'm still waiting on the refund from this booking.

Exceptional

Disappointing

Liked: No

Do better.

Liked: Nothing.
Disliked: Room was dirty, roaches crawling around, door had no lock, tub was dirty, stains on the bed/blanket, no curtain for the windows, smelled like cigarettes and weed, staff were rude.

Good

Absolutely disgusted with staff.

Liked: Property did not let me check in to my room after traveling 10 hours on the road. And took my money with no refund after being turned down at front desk for arriving at 2am. When reservation was made and prepaid.
Disliked: Staff. Terrible. Long 10 hour drive and turned down access to a room I already bought because it’s 2 hours after midnight.

Very good