Extended Stay America Select Suites - Kalamazoo - West Guest Reviews
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3.8 miles from Kalamazoo centre |
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Wendy Mon, 4 November 2024
Disgusting
Liked: The over powering disgusting chemical smell. It was dirty, the floor was sticky. I could hear a radio all night through the bathroom area. It was gross and overpriced
Disliked: See above, there was nothing to like. Although the young woman at the front desk was pleasant
Staci Tue, 29 October 2024
Bad
Liked: I didn't end up staying
Disliked: I booked a room with 2 double beds. They tried giving me a room with one bed and an uncomfortable pull-out couch. I wasn't paying over $100 a night to sleep on a pullout couch. Cancelled my room as they had no other room to give me. Left me scrambling to find a hotel. I was assured my credit card would be refunded, of which it has not. I am currently still trying to get my money back. Unacceptable!!!!
Yoder Tue, 22 October 2024
Bad
Jamie Fri, 13 September 2024
Bad
Jamie Fri, 13 September 2024
Very bad
Liked: We’re prodigious and we’re unprofessional
Disliked: They were rude
Smith Sat, 7 September 2024
I stayed here 3 weeks...
Liked: Great place at this time
Disliked: Na
Smith Sat, 7 September 2024
It was wonderful until that...
Liked: I love the housekeepers they were wonderful so we’re all the staff except one
Disliked: I don’t like the way things were handled today. Very unprofessional. Refused me an itemized statement charged me 3000 for 3 weeks my son had a meltdown due to the rude clerk. We were kicked out due to the staff 1 staff. 1bad apple ruins the bunch. The the 2 lady housekeepers were wonderful they asked if they could assist me several times. And the lady behind the desk not only refused my bill she was rude enough about it that my son was melting. He slammed the door out of rage due to her attitude. And when I was approached my management as she was there she toldMe to leave they called the cops they gave me an hour made my autistic son sit in the car yes he is almost 21. That still doesn’t give an employee of ur the right to criticize us in any way or be little us at all and both of these factor were in play. It all started over her attitude about my son booking a room the day before because of a mistake. She fought with me told me I was lying so I showed her and all she did excuse my language but bitched about everything she could and I don’t care if my son is almost 21. It’s his money they are taking and as I have told all the staff 3 weeks ago he was autistic. There was no talking about this. And I’m sorry I do believe I should have at least been entitled to speak my side. Like I said all the other lady’s and mantaince man we wonderful it was that one apple that spoiled us all. So the cops came they trespassed me and my son. I had to pack all my stuff as my son was told not to go in the building. As he was sitting out there he was starting to melt as he feared I was going to jail. I cop came up with me. I got my stuff my room was left spotless I mean spotless and we left. I don’t know who to talk to as today the owner was there and I asked staff to speak with him they told me he left and once again was another lie as he was just pulling off just before the cops came.
Smith Fri, 6 September 2024
Very friendly manager was awesome...
Liked: All of it
Disliked: N/a
Arnoldo Fri, 23 August 2024
Very poor
Liked: Didn’t have breakfast
Disliked: I’ve got charged Two-Hundred and Fifty dollars For smoking and l don’t smoke in room.I roll cigarets but l don’t smoke in room. Why would l want to be charged 250$ to smoke in room. Make it make sense. I stayed with you guys in the past for a month and never smoked in roomSincerely, Arnoldo Rodriguez
David Fri, 16 August 2024
Terrible. Would not book again...
Liked: Staff were friendly.
Disliked: The roaches crawling on me in bed, the dried blood in the bathroom, the cigarette smoke from rooms or outside.