Extended Stay America Select Suites - Hartford - Manchester, Manchester

Extended Stay America Select Suites - Hartford - Manchester Guest Reviews

Overall Average Score:

Pleasant (3.5 out of 5)

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Passable

Liked: The laundry facilities.
Disliked: Housekeeping only cleans after 14 days. Clean towels and/or sheets have to be purchased at front desk, or you can pay the laundry charge to wash and dry them yourself. The room comes with older but okay appliances. Prior to March 2024, dishes and pots/pans were complimentary during your stay. Now, they can be purchased at the front desk for $20 and $40 respectively.No coffee maker in room. No breakfast. Room was dusty. No tissue or shampoo/conditioner in bathroom. Trash was the responsibility of the guest, if it needed to be taken care of earlier than the 2 week housekeeping visit. The trash needed to be taken out to a commercial dumpster in the parking lot and thrown into the top.Having enjoyed my stay there for several visits in past years, the lack of customer care and the additional charges were a complete disappointment. I visit family every year. I will not be returning to this hotel.

Exceptional

Very good

Bad

Liked: The property obviously had some type of homeless shelter thing going on. We usually stay at this location when we visit family but that was our last stay. You can’t run a business like that!!!
Disliked: Homeless shelters

Poor

Liked: The location was convenient
Disliked: Many of the

Bad

Liked: Good location to highway
Disliked: Had to switch rooms because of the smell. Old grungy absolutely not what I expected for the money that we spent.

I would not stay there...

Liked: It was clean!
Disliked: There was nothing like any other Extended Stay. I had to pay for cooking utensils. There was no iron and non available. No shampoo but one bar of soap...Two washcloths and two bath towels and that was it. No tissues. No ice available. No cups to drink from. It was pretty bare.

It provided a place to...

Liked: No breakfast offered
Disliked: It’s a worn property, it could use an update

It was marginal at best....

Liked: There was a decent area to walk the dogs
Disliked: There was ZERO things in the kitchen. I have never stayed at a place w/ a kitchen that didn't offer anything, not even plastic utensils. Weird! The full size fridge/freezer was nice.