Extended Stay America Select Suites - Grand Rapids - Kentwood, Kentwood

After reading the reviews I was a bit nervous about staying here. People were saying it was noisy, dirty, etc. - not the case. Room was very clean and quiet on the 3rd floor. Hallway and elevator had a strong smell but it wasn't in the room. There weren't many TV channels but it was fine since we only stayed for a night. Good room for a cheap price.

Liked: Clean room.
Disliked: Smell in hallway and elevator. Not many TV channels.

Very nice stay. Room was clean and we were very satisfied. Staff was very pleasant. We didn't think the beds were too comfy, but they were manageable.

Liked: Loved the kitchen.
Disliked: Beds were not comfy.

Very good

Passable

Superb

Good

I want my money back...

Liked: The location and surrounding area was safe and nice.
Disliked: I rented a room for my niece as she didn’t have her identification. She left the room momentarily forgetting her key and therefore locked out. When she went to the front desk no one was there to help her. She had to spend the night sitting outside the room on the floor. It appeared another gentleman also got locked out and spent the night outside his room as well.

Good

Liked: Good
Disliked: Good

Was okay, not sure if...

Liked: Location
Disliked: No coffee or breakfast

Terrible

Liked: It was nasty anywhere you went inside the hotel. I'm at a loss of words on how disappointed I am with the cleanliness of the rooms and even the entire hotel itself. There wasn't even any kind of staff around to address any issues we did have with the room and the only employee that was there to have you sign paper and get room keys was beyond lazy and then she decided to leave the hotel and not come back till in the morning hours. Never have i been to a hotel where there wasn't a staff around or a front desk not open to provide you with anything that you may need such as extra towels or blanket or pillow for a roll away bed. When I contacted the place by phone some other customer service person answered that wasn't at the hotel personally and was told couldn't get anything till someone came in the morning to work. I paid money to stay in there facility and the items that were to be there weren't and they false advertised alot of things. Wasn't even any ice machines or a breakfast in morning like it advertised. Very disappointed wouldn't recommend the place to anyone it was worst experience at a hotel i have ever seen and stayed at.
Disliked: Everything