Extended Stay America Select Suites - Durham - University Guest Reviews
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4.3 miles from Durham centre |
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Maria Fri, 20 December 2024
Exceptional
Liked: I loved the shopping centers were so close
Maya Thu, 5 December 2024
Great
Liked: Shopping centers. Staff is very professional and friendly
Disliked: Some of the neighbors who are rude
Maya Thu, 5 December 2024
Exceptional
Kaleena Tue, 3 December 2024
Great staff!
Liked: The Manager Dennis has stepped up and accommodated my stay and made me feel very comfortable and valued as a customer
Disliked: N/a
Kaleena Sat, 30 November 2024
I like the staff but...
Liked: Easy accessibility to stores
Disliked: N/a
Kaleena Mon, 25 November 2024
Helpful staff
Liked: N/a
Disliked: N/a
Natalie Mon, 11 November 2024
Bad
Disliked: In the 20 minutes I was there, I saw 8 cockroaches. I immediately went to the front office and asked to cancel my room. It took 8 days for the money to come back to my card. I slept in my car that night, and showered at a local gym. Horrible!
Jen Thu, 17 October 2024
Want a refund; still trying...
Liked: Nothing. We were billed for a reservation that when we arrived, were told that they had no available rooms.
Disliked: Showed up, was told the employee could see our reservation on his tablet but he wouldn’t be able to accommodate us because he had no available rooms. Ok, things happen, but we were told we wouldn’t be charged for the stay because we obviously did not stay there. Lie. We were charged for it and have been fighting with Booking.com to get refunded for almost 2 weeks. Still no resolution.
Luke Fri, 4 October 2024
Bad
Joan Mon, 23 September 2024
Look elsewhere
Disliked: The hotel was off a commercial area and is in need of TLC. It reeked of weed wafting through the air. At night, the parking lot became a hang out spot with music and drinking- making it difficult to sleep. The hotel did not provide shampoo or conditioner. It was very odd to have the “lobby” closed and locked when we attempted to check out and return the keys at 8:30am on a Sunday. I wouldn’t recommend staying here.