Extended Stay America Select Suites - Des Moines - West Des Moines Guest Reviews
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Megan, Kirksville, visiting Horizon Events Center Clive Sun, 9 June 2024
Liked: Nice staff; felt safe; clean.
Disliked: Smells. Assuming food being cooked from long term guests.
John, Earlville, visiting Horizon Events Center Clive Mon, 25 May 2015
Staff was prompt and helpful. Room was clean and spacious. Great value. No problems.
Liked: Clean, spacious.
Disliked: None.
Shelli Mon, 21 October 2024
I wouldn’t stay here or...
Disliked: The light outside the window at night was way too bright. Finding out that there was undocumented people living here made us feel unsafe. No one at the front desk in the morning to check us out & no answer when I called on the house phone. Breakfast was offered on the website but not available when we got there.
Doris Sun, 15 September 2024
Bad
Jch12 Sat, 7 September 2024
Do not stay there if...
Liked: The room was good.
Disliked: The manager was hateful and didn't try to help when we had an issue. She said we couldn't take the dogs on the elevator, and we were put on the 3rd floor. When I told her I had a bad knee and couldn't do the steps, she just shrugged her shoulders and said, "Deal with it, it's our policy." She didn't try to accommodate by moving us to a different room on the 1st floor or anything, so we left 4 days earlier than planned. We'll never stay there again.
Karen Fri, 16 August 2024
I will never recommend anyone...
Disliked: I text you to cancel my room on Tuesday evening !!!! And did not get a response !!! You need to rein nurse me !!!!!! 😡😡😡😡
Teara Wed, 14 August 2024
Very good
Rhonda Mon, 5 August 2024
It was ok. Probably would...
Liked: Location fine. No breakfast , but ok. Room was just ok. Very bare bones and just ok on cleanliness. Very loud clunky A/C. VERY NOISY GUESTS.
Disliked: See above. Noisy, not super clean.
Jacie Mon, 5 August 2024
Exceptional
Randy Fri, 2 August 2024
Passable
Liked: Price was attractive and size of room was great.
Disliked: Needs major updating. Rooms were outdated and also didn't smell clean. Smelled of smoke and old food. Lots of loitering by other guests outside of rooms in hallways and outside.
John Mon, 22 July 2024
A run down facility with...
Liked: Meager at bestCouldn't be described as breakfast
Disliked: Room had been smoked in and smelled bad.Staff knew it and was apathetic No ice machine. Left to buy iceUpon return no glasses, plates, or utensils.Building had been used hard with only marginal maintenance.
Donna Mon, 22 July 2024
Pleasant