Extended Stay America Select Suites - Des Moines - Urbandale Guest Reviews
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3.3 miles from Urbandale centre |
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Yong Fri, 3 January 2025
This was the most unpleasant...
Liked: I have no comments regarding the front desk staff I interacted with; the reception process was handled in a standard and professional manner.
Disliked: This is the worst extended-stay hotel I’ve ever stayed at in the U.S.—hands down! The bathroom sink was completely clogged, forcing me to use the kitchen sink instead. It’s impossible for the housekeeping staff not to have noticed this issue. There were exposed wires along the walls and corners of the room. Worst of all, a bug crawled onto the bed, making the entire night uncomfortable.
Parrish Mon, 16 December 2024
Bad
Liked: Leaving
Disliked: When entering to check in there were baskets of laundry in a table that remained there…it took 20 minutes for the front desk clerk to appear..the elevator phone was taped so the plate wouldn’t fall off…the room smelled..was dingy…and not clean..two of the lights had burnt out lightbulbs. This was horrible! I would not recommend this to anyone. I checked out two hours after checking in and found another place to stay. We chose this as a convenient location due to a medical emergency and it was by far the WORST choice.
Steven Thu, 28 November 2024
bring your own pots and...
Liked: i used to like going and staying but now they don’t offer pots and pans they offer nothing but as soon as you turn on the tv it says they supply everything
Disliked: front desk staff wasn’t very pleasant
Jennifer Sun, 3 November 2024
Pleasant
Liked: Breakfast not served. Front desk was not open at 830 when I needed service.
Disliked: Update needed in the room. Broken bed. Mildew smell in bathroom. Front desk closed the next morning when I needed service. Didn’t see or smell any breakfast being served.
Ashley Sun, 6 October 2024
Passable
Disliked: The refrigerator was warm and the place had a smell.
Rust Mon, 23 September 2024
I didn’t feel safe
Disliked: Wasn’t very clean. Didn’t feel very safe. The counters were dirty and the door peep hole was open for both sides.
Melissa Fri, 20 September 2024
Good
Bibens Sat, 7 September 2024
It was ok
Liked: Rooms were good…could have used coffee
Disliked: Lobby and hallways were not as clean. Smelled lots of smoke.
Patricia Sat, 17 August 2024
Quiet
Liked: Quiet off the beaten path
Disliked: Dirty, the hallway was not vacuumed the entire time I was there. Elevator was down - no sign so waited 15 minutes with others waiting as well.
Cynthia Thu, 15 August 2024
Very good