Extended Stay America Select Suites - Des Moines - Urbandale Guest Reviews
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3.3 miles from Urbandale centre |
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Vanessa Mon, 14 April 2025
Superb
Vanessa Mon, 14 April 2025
Superb
Summer Wed, 15 January 2025
Very poor
Crystal Sun, 12 January 2025
Don't stay unless you want...
Liked: Location and the beds were actually comfortable.
Disliked: Room smelled like smoke and worker claimed there were no other rooms to move to. Doesn't serve breakfast. Entryways have dog poop all over on the grass approchments. Doesn't have any shampoo or soaps.
Tyler Sat, 11 January 2025
Absolutely horrible place to stay...
Liked: Did not like anything about this place.
Disliked: It smelled awful, there's dogs barking all the time, kids playing soccer in the hallway, there was cockroaches in the room. Asked for a refund and they lady wouldn't talk to me. The stay was for 2 nights but we left after the 1st and they wouldn't refund us for the 2nd night.
Yong Fri, 3 January 2025
This was the most unpleasant...
Liked: I have no comments regarding the front desk staff I interacted with; the reception process was handled in a standard and professional manner.
Disliked: This is the worst extended-stay hotel I’ve ever stayed at in the U.S.—hands down! The bathroom sink was completely clogged, forcing me to use the kitchen sink instead. It’s impossible for the housekeeping staff not to have noticed this issue. There were exposed wires along the walls and corners of the room. Worst of all, a bug crawled onto the bed, making the entire night uncomfortable.
Parrish Mon, 16 December 2024
Bad
Liked: Leaving
Disliked: When entering to check in there were baskets of laundry in a table that remained there…it took 20 minutes for the front desk clerk to appear..the elevator phone was taped so the plate wouldn’t fall off…the room smelled..was dingy…and not clean..two of the lights had burnt out lightbulbs. This was horrible! I would not recommend this to anyone. I checked out two hours after checking in and found another place to stay. We chose this as a convenient location due to a medical emergency and it was by far the WORST choice.
Steven Thu, 28 November 2024
bring your own pots and...
Liked: i used to like going and staying but now they don’t offer pots and pans they offer nothing but as soon as you turn on the tv it says they supply everything
Disliked: front desk staff wasn’t very pleasant
Jennifer Sun, 3 November 2024
Pleasant
Liked: Breakfast not served. Front desk was not open at 830 when I needed service.
Disliked: Update needed in the room. Broken bed. Mildew smell in bathroom. Front desk closed the next morning when I needed service. Didn’t see or smell any breakfast being served.
Ashley Sun, 6 October 2024
Passable
Disliked: The refrigerator was warm and the place had a smell.