Extended Stay America Select Suites - Chicago - O'Hare Guest Reviews
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3.7 miles from Des Plaines centre |
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Darlene Wed, 25 December 2024
It was fine for our...
Liked: Walking distance to our destination. They gave us an extra hour after check out.
Disliked: No coffee anywhere. Never had stayed where the front desk was closed from 10pm to 10am.Yes there was a phone to call if needed anything.
Gennifer Mon, 23 December 2024
Very good
Ishmael Tue, 17 December 2024
Disappointing
Diane Fri, 13 December 2024
Exceptional
Wagner Mon, 9 December 2024
Good Lodging for a Good...
Liked: How cheap the stay was compared to other hotels around, how nearby it is to shopping centres and restaurants
Disliked: The mattress was a little too firm for my tastes, and the pillows were a little too soft for my taste, but that doesnt really diminish my experience here in any way
Cristian Wed, 20 November 2024
Disappointing
Liked: The ladies in the front desk. Very helpful and friendly.
Disliked: Cleanliness:sticky and dirty floors.Toiletries: only a bar soap in the bathroom.Noisy guests.
Matthew Mon, 18 November 2024
Not going to book with...
Liked: They reimbursed the cost of my room.
Disliked: They have communication problems. I informed them I would be arriving 11pm- midnight as they asked. I was told everything was set for my stay. I had until 6pm to cancel. I show up at midnight and the lobby is closed and a man on the phone says he cannot help me as they lock up at 10pm and I was considered a no show but still charged for not canceling by 6pm. After the run around over the phone with the hotel operators that night and the following day, I showed up the next day while still in town and was able to get refunded upon explaining the situation. This incident was made more difficult being that I was traveling with my wife and 11 month old son. We ended up at a Holiday Inn as an agent with Booking.com was able to direct us to a hotel with availability and a staffed lobby. The price was similar but just from the lobby I could see it was a better option. The ratings I gave this hotel are based on just what I seen in the lobby, I cannot say how the accommodations actually are as I never seen the room and ended up at the Holiday Inn.
Gerald Mon, 11 November 2024
value for money.
Liked: location is convenient, to the airport and bus/train stations.
Disliked: No kitchen utensils
Jayne Sat, 9 November 2024
Passable
Liked: Staff were nice, laundry room was good.
Disliked: The corridors smelled like a frat house
Arlene Mon, 4 November 2024
Exceptional
Liked: Staff is attentive and caring.