Extended Stay America Select Suites - Austin - Round Rock - North Guest Reviews
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0.7 miles from Round Rock centre |
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Trisha Thu, 14 November 2024
Very good
Angela Mon, 11 November 2024
Exceptional
Landon Sun, 27 October 2024
You get what you pay...
Liked: The pics online are outdated. There is NO coffee bar nor any of the other stuff listed in the description. No “kid friendly buffet” no “coffee bar”. Just a metal door at the lobby office that looked like a jail cell
Disliked: Front lobby office was closed from 10:00pm to 10:00am
Sergei Fri, 25 October 2024
Bad
Liked: Nothing
Disliked: I never stay here. They just cancel my booking and refuse to refund. So just still my money and leave me on the street.
Mud Wed, 23 October 2024
We got a refund back...
Liked: Nothing we walked in and it stunk went into the room and found at least 6 cockroaches
Disliked: Everything it was dirty run down
Anzie Tue, 22 October 2024
RUN AWAY and AVOID
Liked: NOTHING. Everything about this place is BAD
Disliked: This place is unprofessional and they take advantage of customers by running a scam. DO NOT MAKE A RESERVATION WITH THIS HORRIBLE PLACE. One month before my trip, I made a reservation. When I tried to check in I was told that the hotel was overbooked and that they did not have any room available even though I already had a reservation. I was left in the street to find somewhere else to stay that was double the price of the original reservation so I went into debt because of this situation. Today I found out this hotel still charged me even though they did not let me stay because they overbooked.This place should NOT be doing business with Booking.com if they will not honor their agreement to the reservations. It should be AGAINST THE LAW for them to collect money without offering any service. Please do NOT take your family here. Besides the horrible experience that I endured and the lack of support and no customer service, the place looked super dirty, NOT safe, and smelled like drugs.
Mickey Mon, 21 October 2024
Horrible room
Liked: The staff was great!
Disliked: Roach infestation. Used nearly a whole can of roach spray.Slept with lights on and clothes on. Didn't sleep well as I had to reapply roach spray as new roaches came in. Did not cook anything as I knew it would attract more roaches.
Juan Mon, 21 October 2024
Great Service and friendly staff,,...
Liked: staff was extremely friendly and accommodating considering how bad a shape the hotel was in.
Disliked: short staffed, the room key never worked. had to have the person at front desk escort and open door every time we left room and returned. the lobby was closed and had to call most of the time to find someone to come down to lobby to open our door. the TV didn't work for anyone in the hotel.
James Mon, 21 October 2024
F’ing Horrible. Then the staff...
Liked: I did not. The property was infested with roaches.
Disliked: The property was infested with roaches, it was not clean, smelled like mold and cigarettes.
David Sun, 20 October 2024
Never again will I stay...
Disliked: Mattress was old and thin. There were dead bugs on the floor. Homeless people in parking lot.