Extended Stay America Premier Suites - Cleveland - Independence Guest Reviews
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2.3 miles from Independence centre |
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Jaimie S, Marysville, visiting Jacobs Pavilion at Nautica Tue, 27 May 2014
Besides the air conditioner rattling when turned on, everything about my stay was wonderful. The staff was pleasant, friendly and helpful. Food service was great, and the complimentary breakfast was pretty good as well. Our room was beautiful, tidy, and best of all - the beds were super soft. We had one noise complaint but the staff promptly addressed the issue and it was quiet the rest of the night. The hotel is in a nice area. I loved it, would recommend and definitely stay again!
Liked: Friendly staff; beautiful, clean rooms; in a great area.
Disliked: Doors were kind of thin - could hear people when walking through the halls, but not a huge deal. The AC unit in my room rattled a bit.
Andy Mon, 18 November 2024
Exceptional
Disliked: The elevator floors are pretty worrisome. I don't understand how the floors have dips in them.
Philip Sat, 16 November 2024
Bad
Liked: Not much. Low price, but paid for it with our lack of most basic conveniences, such as sleep and comfort.
Disliked: Could not sleep all night because we nearky froze to death at 50 degree tomorrow room which they coukd not fix. They offered to change our room, which they did right across from the pool where noisy kids played in and out, banging the doors and laughing and running in the hall ways. My wife had dementia and they knew she was wheelchair-bound bound, yet the staff did not seem to understand how to relocate us accordingly. They offer no coffee in the lobby or in your room. They have a workout stove top with onr burner, but no pots or pans to use, so basically, you can not use it for anything unless you go buy a pot.
Sherman Thu, 14 November 2024
Good
Trish Thu, 14 November 2024
Good
Liked: Location Size of the room Comfortable bed
Disliked: Water wasn’t very hotBreakfast was poor
Quanetta Wed, 13 November 2024
Nice staff rooms are nice...
Liked: Free breakfast
Disliked: They have a mice problem every room I stayed in my children an I seen a mice
Geo Wed, 13 November 2024
Very good
Liked: The staff were really amazing and helped with a lot
Terrence Wed, 13 November 2024
Exceptional
Tekayla Wed, 13 November 2024
Pleasant
Rachel Tue, 12 November 2024
Exceptional
Michelle Mon, 11 November 2024
Staff was very nice.
Liked: I have stayed here approx 2-3 times during my trips to Cleveland Clinic. During the most recent stay, there was quite a bit of what appeared to be dog hair on the floor, as well as the bathroom floor and shower (along with other human hair). I always bring cleaning/ disinfecting supplies with me so I cleaned it up. Then I noticed it appeared as though the entry door to the room had marks as though it had been broken into at one time, along with the glass of the peep hole in the door, had been removed with a piece of paper stuck inside in a rounded type of position.