Extended Stay America Premier Suites - Cleveland - Independence Guest Reviews
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2.3 miles from Independence centre |
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Jaimie S, Marysville, visiting Jacobs Pavilion at Nautica Tue, 27 May 2014
Besides the air conditioner rattling when turned on, everything about my stay was wonderful. The staff was pleasant, friendly and helpful. Food service was great, and the complimentary breakfast was pretty good as well. Our room was beautiful, tidy, and best of all - the beds were super soft. We had one noise complaint but the staff promptly addressed the issue and it was quiet the rest of the night. The hotel is in a nice area. I loved it, would recommend and definitely stay again!
Liked: Friendly staff; beautiful, clean rooms; in a great area.
Disliked: Doors were kind of thin - could hear people when walking through the halls, but not a huge deal. The AC unit in my room rattled a bit.
Tre’shawn Tue, 11 February 2025
Very good
Mary Mon, 10 February 2025
Good
Liked: Coffee maker was not working No time to wait long after 6:15 with needed to get to work
Disliked: Hostess could have taken the time prior to 6 am to be sure the coffee was working
Anderson Sun, 9 February 2025
Very good for my short...
Liked: Good parking. Easy access to roads.
Poland Sun, 9 February 2025
Not worth the stay under...
Liked: Roof over our head
Disliked: We booked a room with 1 king bed, and when we get there and get to our room only to find out, we had been put in a room with 2 "queen" beds. The front desk claimed they had no king rooms available, contrary to the hotel being nearly empty when we arrived. They also did not seem at all interested in any of the issues or concerns we had about our room or the stay. The "queen" beds measured the same size as a full-size mattress. One mattress was as hard as the floor, and the other was like a deflating air mattress. The bathroom light/ fan fixture rattled when the light was on. The wall paint was peeling around the tub near the floor. We found used razors in the room and an obscene amount of dirt and food crumbs when one of the beds were moved too much. The entire floor was filled with screaming teenagers with seemingly no supervision, and the obvious smell of marijuana filled the hall. The only reason we didn't cancel was due to the sudden extreme weather that hit the area as we were getting to the hotel. And to top it off, we barely made it out of the parking lot due to the steep incline you've got to drive up to get out (it was snowing and freezing rain). Had to get a "running" start at the driveway to leave.
Reginald Sat, 8 February 2025
Good
Jamila Sat, 8 February 2025
Very nice staff
Liked: I always love staying at one of these hotels
Disliked: NA
Lee Sat, 8 February 2025
Exceptional
Annetra Mon, 3 February 2025
Superb
Liked: Cleanliness of the hotel and rooms
Disliked: Breakfast Wasn't expecting muffins mini yogurt apples and oatmeal packets. I just assumed there would be hot breakfast
Sarah Mon, 3 February 2025
Good
Liked: Location
Disliked: Loud, other people stay there are certainly loud and finding somebody else's garbage in your dresser in your bedroom this little disturbing.
Shannon Mon, 3 February 2025
The overall stay was good.
Disliked: There was no household items in the room. The hallway smelled like rotten garbage.