Express Inn Hobby Airport, Houston

Probably won’t stay there again.

Liked: Nothing.
Disliked: No breakfast as indicated in listing and coffee was not very good.

Exceptional

Liked: Didn't wake up on time for breakfast. Nice a/c, hot and good water flow. Location convenient to get to other stores. Great customer service

Superb

Bad

Passable

Liked: Location and staff.
Disliked: Breakfast. Its not good

Express Inn is delapidated and...

Liked: The staff were great, especially the person at the front desk. The property had an ice machine and breakfast.
Disliked: The first room I was offered ( because I wanted to be upstairs, it felt safer) had a broke TV. The next room had gnats because the floor was soft, like it had been flooded or overrun with water. The curtain was not hung properly. I got on a chair and rigged it so no one could see in my room. No lights or lamps on the sides of the bed. The microwave was not working. The toilet seat actually was cracked. I got my butt pinched the first time I used it. I had to sit on the edge of the seat so as not to get pinched by the seat. The furniture was old and “run down” looking. There were two tables in the room. Neither matched and there was one chair and one chair with wheels. The floor in the bathroom and sink area was soft. It felt like I was going to fall through the floor downstairs. The environment was not what I expected. I was very disappointed. I asked to cancel the next booked day approximately 30-1 hr. after I realized how delapidated the it was. The front desk person told me he would ask the owner and tell me that next morning of the decision. I also tried canceling the next day on Booking.com. I was not given a refund, although I did not stay the scheduled paid next day. The front desk person told me that I could not receive a refund and Booking.com referred me to the facility owner. No refund for the day that I didn’t stay there was worth my safety. That place is very run down, but the staff were wonderful.