Superb

Exceptional

Liked: Excellent location, near to Paseo Reforma and Metro-Bus stations.Great bedroom desing and facilities. Also, very good options of traditional Mexican food for breakfast.

Superb

Terrible reception staff and should...

Liked: Location and cleaning were good.
Disliked: This hotel does not deserve to be a 4 star. The hotel is in great need of refurbishing, there are no fridge or minibar in the rooms and the breakfast opens an hour later at 8am on weekends.But my main upset about the hotel is the reception staff. In particular Clara, who was very arrogant to me when I complained after a wait of 5 hours for a change of batteries in the safe in my bedroom. When, after 3 calls to her, she told me it would take as long as it would take, I admit raising my voice. But I never used a bad word, I did not scream in any way. Her response was that I was not respectful and she hang up on me. I was always respectful, even though I was angry. She, on the other hand, never offered any apology for the 5 hours I was waiting in my room as I did not want to leave my passports and wallet unsafe.The other receptionist I think should be mentioned as not helpful s Cassandra. I happen to have a fractured and twisted foot right now. And when I checked out, there are about 8 steps to get from the elevator to the reception desk. It was obvious I was struggling with my 2 pieces of luggage but she sat there, at reception - 2 meters away from me and not busy with any other customer, on her phone while I was obviously in need of help. Not nice and certainly not professional.Location was good as was the cleaning. But I strongly recommend looking at other options if you are looking for 4 star rating level of service and comfort.

Great place to stay, near...

Liked: Nice bed clean room great shower
Disliked: No mini cool freezer to cold water beer or drinks. Also no drawers to put your clothes.

Exceptional

Liked: Staff was exelente, exelente location definitely I'll be back.

I like staying in Mexico...

Liked: Very convenient close to lots transport ect good breakfast room was clean towels changed daily pleasant of drink water supplied
Disliked: Power cuts brown water out of tap so elevator not working all the time so tv not working

Pretty comfortable

Liked: Good
Disliked: Nothing bad to say

40-60

Liked: The Location was perfect. The bed had good pillows and the air-conditioning was excellent. The front desk lady was very kind. And if you included the breakfast it's a nice choice.
Disliked: You have to wait until 1 of the 5 tables is available for you to get breakfast. They don't have room service. You just get 2 Towels, they don't change them and there is no room enough for you to let it dry.