Was a frustrating stay and...

Liked: We have stayed here a few times but will not again. . Was frustrating this time. First we had problems with our toilet which we did not report and we seemed to fix. Then our door lock kept not working and we had to wait to get back in our room until someone came and fixed it. I would have thought we would have had something taken off the bill for the aggravation. . The elevator to get luggage up to lobby level still is not working. Was disappointing .

Exceptional

Exceptional

Liked: Spacious, clean room and helpful friendly staff

Very good

Bad

Always enjoy staying at Eurostars,...

Liked: Spacious very central location in manhattan
Disliked: N/a

I can’t recommend this hotel...

Liked: Staff were wonderful however there works being carried out which you are paying full money. Reception looks great beyond is awful. They changed our room to an upgraded room which had been done however it was falling apart paper pealing off the headboard chips in the tiles the mirror back coming off flooring holes and moved every time you walked on it. We left after finding a new hotel. Paying slightly less for the next hotel and got more and plusher facilities around the corner from this hotel. Staff were amazing. Even the breakfast was awful I’m celiac but the bread when the gentleman got the bread out of the package didn’t realise you have to change gloves and no toasting bags to allow to put in the toaster. The yogurt was a child’s yogurt on offer. Just think if you are charging full price you have to offer full service get the hotel finished and looking right first.
Disliked: The staff and the lobby

Very good

Liked: Location. Basic comfort. Cleanliness. Engaged, professional, helpful staff. Proximity to subway stations. Eating establishments nearby. Quiet. Responsiveness of staff to an issue with our initial room (an inoperable sleeper sofa that we needed to use; we were relocated to another room). Beds were comfortable. Shower was comfortable. Room and bathroom were clean.
Disliked: Nothing.

Exceptional