United States
Canada
United Kingdom
New Zealand
AustraliaEurostars Plaza Mayor Hotel Guest Reviews
Overall Average Score:
Very Good (4.2 out of 5)
Write a review
Menu
Write a review
Jon Wed, 16 April 2025
Very good
Jim Fri, 11 April 2025
Very good
Liked: Property, staff, location were excellent. The only dislike was the air conditioning wasn't working so the room was too warm at night.
Gary Wed, 9 April 2025
Five star location, average everything...
Liked: Room was small, the Star Grading system is not a true reflection anymore on what you get and the pictures neither. Location could not be faulted.
Narel Sun, 6 April 2025
Poor
Tracy Wed, 26 March 2025
Good
Diogo Tue, 25 March 2025
Great location and comfort, but...
Liked: I really liked the facilities and the central location — it made walking to the main points of interest easy. Despite being in a busy area, the soundproofing was excellent and we barely heard any noise from the street, which was a big plus.
Disliked: On the downside, the nightly rate was a bit high for March (a low-season month), especially with no extras included. Also, while not a major issue, it felt a bit odd to have such a small TV on the wall - it looked more like a computer monitor, especially considering how spacious the room and bathroom were.
Catherine Wed, 19 March 2025
Superb
Liked: Comfortable room, lovely location and very good breakfast choice.
Disliked: We would have liked a functioning bar in the hotel!
Linda Sat, 15 March 2025
Good value for money, clean...
Liked: Very central with easy access to lots of attractions
David Thu, 13 March 2025
Very good
Deanhoile Wed, 12 March 2025
Superb
Liked: - Location; the location is absolutely perfect! less than 5 minutes walk to Plaza Mayor and a myriad of shops, bars and restaurants plus a big theatre and cinema and more attractions and finally 2 minutes away from a metro station which has a line going to Atocha with no need to change so +5 stars for this- Staff; very kind and helpful as well as attentive in all areas (cleaner was very nice) - Breakfast; We paid for the breakfast just for the one day as we were not able to go our 2nd day due to an early start of travel, we paid for it after booking instead of in advance which was easy to do as it was just added to the room and we paid on electronic checkout - the breakfast itself was very nice with lots of options to choose from and very kind helpful staff. I would not say it was anything out of the ordinary but worth what we paid (we paid a little more for not paying in advance)- Room; We were on the 5th floor which we had a Superior Double Room and the room was very large with a lovely big bed which was very comfy and gave us a great nights sleep. The room facilities were exactly what I expected but they did seem to go a little further with personal touches from staff and management and the room was generally very clean etc. It was also very quiet which is what we wanted as we were traveling with a 1 year old!
Disliked: - Room; it is a big shame to have to write this part as everything else was lovely and excellent value for money for our stay and room, unfortunately it seems that there was a leak in the room as you could see in the ceiling where the partition wall separating the bathroom and bedroom had a lot of damp/leak stains and there was some visible damage around the walls in places - overall it was not the worst it could have been but I think a surprise for some others maybe.It did not hamper my stay nor make it less enjoyable etc, but from a visual perspective I have to be fair and include it in my review.I will say that I think it may be recent and management may be getting around to fixing / repairing the damage etc from the leak etc.
