Very good

Exceptional

I would return again and...

Liked: It was updated, clean and quiet.

Superb

Lovely except for day time...

Liked: Clean and modern
Disliked: The older woman with the grey hair at the front desk during the day was incredibly rude. We had a long early drive and arrived too early for checkin but figured we would ask anyway if the room was ready or if we could get an estimate of when it would be ready. She made a point to loudly say that I booked on booking.com. She announced it to the whole lobby I guess it bothered her I used this site? If a hotel partners with a third party booking site those customers should be treated with the same respect as any other paying customer. I paid around $1000 for my stay and was made to feel like less than because I used this website to book. Meanwhile, does the front desk reception have any stake in how a room is booked? I doubt she earns more or less based on how I book. When asked for an estimate of when the room would be ready, she shrugged and clearly annoyed said I don’t know, maybe between 12 and 4. I have stayed here before and was treated much differently in the past, I was even offered to use the facilities while I waited for my room. I understand showing up early there is no guarantee of your room being ready. But she was so rude and flippant really for no reason. Your front desk should be inviting and kind, not annoyed and rude. The other day staff and evening staff were incredibly friendly and nice.

Exceptional

We had a comfortable relaxing...

Liked: We loved the space in our suite, proximity to Mont-Orford, pool & hot tub, and on-site dining.
Disliked: Needed more storage space/options for clothing in the room and at least one more door mat for the sliding door.

Always a pleasure to stay...

Liked: We have been to this hotel on and off the years since it opened. It has never disappointed us throughout the years. I appreciate its style and Quebec ambiance. The rooms are very comfortable, modern, clean, and the location is great for outdoor activities. Staff are very helpful. The restaurants on site offer a delicious meal and again, the service was exceptional.
Disliked: This was minor but there was no place to store folded clothes in this room and hangers were few. I have stayed there in rooms that had better shelving. (I could have requested more hangers..)

Great stay however as mentioned...

Liked: -Place was amazing -Staff were so friendly and very informative -Pool and hot areas cleaned Restaurants had amazing staff and food selections.
Disliked: There was a convention and trying to get through to reception desk was a challenge people did not leave room for clients to get through. It was like we were bothering them.