Exceptional

Would have made a good...

Liked: The best thing about the hotel was Tirone the concierge! He should be elected the best concierge of NYC! He gave us an amazing service and the difference was significant on his day off. We would also like to shout out to the housekeeping department who did an excellent job. The gym was great and the SpA, albeit it ludcirously overpriced, was seriously good. Both my husband and I had great massages and the SpA reception team was very efficient. You all contributed to raising the rating on my review. I would highly recommend both Gym and Spa
Disliked: I give my rating based on price paid and stars of the hotel. This was definitely not worth the 5th star and would have been a good 4 star hotel at half the price we paid. The staff at reception was not responsive and did not solve any of the issues we raised or requested. They were not particularly friendly either. The breakfast was a sorry affair, we ended up having to cross the road and have breakfast at Cafés at the Hudson mall as the options at the Electric Lemon were so bad. Generally the food offered was below par with extremely limited options, and the service was excrutiangly slow. This was the only option for food/breakfast in tlhe hotel. At 1400 USD a night (without breakfast!) I definitely would have expected at least a category standard. The room was small with the tiniest bathroom and though I cannot say it was a bad room, it felt squalid. I would have rated it a good 4**** but definitely missing the umph of the 5*****.

Very Nice

Liked: It was very clean & the staff were extremely polite.
Disliked: The one night I wanted to go to the bar/restaurant, it was suddenly closed. Not sure why.

Exceptional

Liked: the attention given to my puppy, the spacious rooms, the room service was amazing one of the best food and drinks I have had and the location is perfect.

Exceptional

Would definitely stay there again.

Liked: Location was Great. Beautiful room bathroom. Exceptional houskeeping and suportive services
Disliked: The only bar and Restaurant at the hotel were closed Saturday night for a private event which was inconvinient for the guests.

Superb

Exceptional

Superb