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Empress Hotel ee - (888) 608-6346
Empress Hotel, 1317 Ursulines Avenue, New Orleans, LA -(888) 608-6346
Area: French Quarter - Canal Street
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BOOK ONLINE OR CALL - (888) 608-6346
2.1
HOTEL RATING: 
DISAPPOINTING
2.1 out of 5 (486 Ratings)
0.9 miles from New Orleans centre
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Hotel Description
In the heart of New Orleans city center and within walking distance to the city's most famous attractions, this hotel provides accommodations in the center of the action. Only steps from the Empress Hotel's front doors are all of the attractions that this historic city is famous for. The cafes, restaurants and bars of Bourbon Street, the historic French Quarter and the mansions of the Garden District are moments away. Guests at the Empress can start their morning with a complimentary cup of coffee or browse the internet with free wireless internet access.

Check-in time: 15:00   Check-out time: 11:00
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7
1 room
7
2 guests
Amenities View More
y
Free Internet
j
Free Parking
w
Non Smoking
r
Pets Allowed
q
Accessible
x
Free Breakfast
u
Swimming Pool
E
Fitness Center
A
Business Center
B
Airport Shuttle
Other Amenities
` Free Parking
` Garden
` Golf Course
` Safety Deposit Box
` Air Conditioning
` 24-Hour Front Desk
` Heating
` Fax/photocopying
` Private check-in/check-out
` On-site parking
` vending machine
` 24-hour security
` Accessible parking
` Concierge services
` Designated Smoking Area
` Free Wi-Fi
` Sun Deck
` Non-Smoking Rooms Available
` Outdoor furniture
` Smoke alarms
` Fire extinguishers
` Invoices
` Grocery delivery
` Audible alarm
` balcony/terrace
` Facilities for disabled guests available
` Luggage storage & lockers
` Non-smoking property
` Tour services
` Pets allowed (charges may apply)

Empress Hotel Guest Reviews

Overall Average Score: 
Disappointing (2.1 out of 5)

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0.5

Poor - 0.5 out of 5

Marilenea Thu, 10 April 2025

Bad

Liked: Hotel was in close proximity of the French Quarter. Staff was extremely friendly.
Disliked: I'm not one to complain, but this place was a nightmare! By far, the worst place that I've ever stayed. Door to the room barely locked. Bathroom tile was loose and coming up. Tub was horrendous. Bed linens looked dirty. I chose to sleep on top of the covers. Thankfully, we only had to stay one night.

2.5

Fair - 2.5 out of 5

Dawn Wed, 9 April 2025

We have a love-hate relationship...

Liked: The staff are great. Friendly & helpful.The location is 2 very walkable blocks to the French Quarter.
Disliked: I feel very conflicted about the Empress Motel. Mostly because the location is really great and, I can’t stress enough, the staff is friendly and very helpful. The staff at this motel is by far better than staff at any of the nicer hotels I’ve ever stayed in. That being said; The bed was really terrible. It was not supported properly, so drastically sagged in the middle. It was wrapped, loosely, in very crackly, noisy plastic. The sheets were very scratchy and did not fit the bed correctly so they could come off and bunch up. Each night would end up sleeping on that weird plastic. My wife and I stayed here about 10 years ago; at that time, there were small tables, shelves, hooks to hang things on, etc in the rooms. There was one small, old side table (no drawer) from someone’s living room & an old dining room chair. I actually found a set of plastic drawers while I was out walking. I picked it up and brought it back to the room. Just to have some place to set a glass of water. I left it in the room for the next person. There is absolutely no place in the bathroom to put anything, except the back of the toilet. No towel bars, no shelf, no organizer of any type. The window unit AC in room really struggled to keep up. When everything was still, and we were sleeping or out, the room would cool down. Every time we were up and moving about or going in and out of the door, it got very warm very fast and took a long time to cool back down.

5

Exceptional - 5.0 out of 5

Jeansonne Sun, 6 April 2025

Exceptional

Liked: The location
Disliked: Hard bed

4

Very Good - 4.0 out of 5

Peter Sun, 6 April 2025

Very good

Liked: Great for the price! Love the staff!

0.5

Poor - 0.5 out of 5

Edward Thu, 3 April 2025

Bad

3.5

Good - 3.5 out of 5

Aaron Thu, 20 March 2025

Good

1

Poor - 1.0 out of 5

Caroline Wed, 19 March 2025

Terrible, really dirty but close...

Liked: Close to the French quarter
Disliked: Dirty broken, just disgusting, we didn’t had hot water water for 2 days

4

Very Good - 4.0 out of 5

Helena Sat, 8 March 2025

I was there for a...

Liked: The staff was friendly and accommodating. They went out of their way to make me confertable.
Disliked: It would be nice to have a rug next to the bed. The floors are cold. The room did not have a chest of drawers to put my clothes away. I stayed 5 days, and no laundry room for the guest. The hotel only had one microwave in the building. They did not have a computer for the guest to use that were out of state and needed to do work. I have heart problems & cannot drink regular coffee. NO DECAFF

1

Poor - 1.0 out of 5

Kristi Thu, 6 March 2025

Very poor

Liked: Location
Disliked: It is very old, uncomfortable beds, and very small. The place needs to be updated. There were holes in the walls and the outlets didn’t work

0.5

Poor - 0.5 out of 5

Bourdais Thu, 6 March 2025

A nightmare!!

Liked: Just the localization
Disliked: All!!!! This hotel is to be avoided!!! When we arrived in the room, we discovered a very small room worthy of a prison cell, very unsanitary, not clean at all, there was still hair in the bathtub and on the toilet, the mattress of the bed was taped to hide the holes, we even saw cockroaches!!!! The photos are misleading and date back 4 years. We did not want to stay to sleep even for one night and they refused to reimburse us for no reason!!! This hotel should be banned from booking how is it possible to offer this type of accommodation?? Then I don't even know why they have one star!!

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Empress Hotel 1317 Ursulines Avenue, New Orleans, LA