Empress Hotel Guest Reviews
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0.9 miles from New Orleans centre |
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Marilenea Thu, 10 April 2025
Bad
Liked: Hotel was in close proximity of the French Quarter. Staff was extremely friendly.
Disliked: I'm not one to complain, but this place was a nightmare! By far, the worst place that I've ever stayed. Door to the room barely locked. Bathroom tile was loose and coming up. Tub was horrendous. Bed linens looked dirty. I chose to sleep on top of the covers. Thankfully, we only had to stay one night.
Dawn Wed, 9 April 2025
We have a love-hate relationship...
Liked: The staff are great. Friendly & helpful.The location is 2 very walkable blocks to the French Quarter.
Disliked: I feel very conflicted about the Empress Motel. Mostly because the location is really great and, I can’t stress enough, the staff is friendly and very helpful. The staff at this motel is by far better than staff at any of the nicer hotels I’ve ever stayed in. That being said; The bed was really terrible. It was not supported properly, so drastically sagged in the middle. It was wrapped, loosely, in very crackly, noisy plastic. The sheets were very scratchy and did not fit the bed correctly so they could come off and bunch up. Each night would end up sleeping on that weird plastic. My wife and I stayed here about 10 years ago; at that time, there were small tables, shelves, hooks to hang things on, etc in the rooms. There was one small, old side table (no drawer) from someone’s living room & an old dining room chair. I actually found a set of plastic drawers while I was out walking. I picked it up and brought it back to the room. Just to have some place to set a glass of water. I left it in the room for the next person. There is absolutely no place in the bathroom to put anything, except the back of the toilet. No towel bars, no shelf, no organizer of any type. The window unit AC in room really struggled to keep up. When everything was still, and we were sleeping or out, the room would cool down. Every time we were up and moving about or going in and out of the door, it got very warm very fast and took a long time to cool back down.
Jeansonne Sun, 6 April 2025
Exceptional
Liked: The location
Disliked: Hard bed
Peter Sun, 6 April 2025
Very good
Liked: Great for the price! Love the staff!
Edward Thu, 3 April 2025
Bad
Aaron Thu, 20 March 2025
Good
Caroline Wed, 19 March 2025
Terrible, really dirty but close...
Liked: Close to the French quarter
Disliked: Dirty broken, just disgusting, we didn’t had hot water water for 2 days
Helena Sat, 8 March 2025
I was there for a...
Liked: The staff was friendly and accommodating. They went out of their way to make me confertable.
Disliked: It would be nice to have a rug next to the bed. The floors are cold. The room did not have a chest of drawers to put my clothes away. I stayed 5 days, and no laundry room for the guest. The hotel only had one microwave in the building. They did not have a computer for the guest to use that were out of state and needed to do work. I have heart problems & cannot drink regular coffee. NO DECAFF
Kristi Thu, 6 March 2025
Very poor
Liked: Location
Disliked: It is very old, uncomfortable beds, and very small. The place needs to be updated. There were holes in the walls and the outlets didn’t work
Bourdais Thu, 6 March 2025
A nightmare!!
Liked: Just the localization
Disliked: All!!!! This hotel is to be avoided!!! When we arrived in the room, we discovered a very small room worthy of a prison cell, very unsanitary, not clean at all, there was still hair in the bathtub and on the toilet, the mattress of the bed was taped to hide the holes, we even saw cockroaches!!!! The photos are misleading and date back 4 years. We did not want to stay to sleep even for one night and they refused to reimburse us for no reason!!! This hotel should be banned from booking how is it possible to offer this type of accommodation?? Then I don't even know why they have one star!!