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Empress Hotel ee - (888) 608-6346
Empress Hotel, 1317 Ursulines Avenue, New Orleans, LA -(888) 608-6346
Area: French Quarter - Canal Street
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BOOK ONLINE OR CALL - (888) 608-6346
2.1
HOTEL RATING: 
DISAPPOINTING
2.1 out of 5 (479 Ratings)
0.9 miles from New Orleans centre
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Hotel Description
In the heart of New Orleans city center and within walking distance to the city's most famous attractions, this hotel provides accommodations in the center of the action. Only steps from the Empress Hotel's front doors are all of the attractions that this historic city is famous for. The cafes, restaurants and bars of Bourbon Street, the historic French Quarter and the mansions of the Garden District are moments away. Guests at the Empress can start their morning with a complimentary cup of coffee or browse the internet with free wireless internet access.

Check-in time: 15:00   Check-out time: 11:00
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4
4
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7
1 room
7
2 guests
Amenities View More
y
Free Internet
j
Free Parking
w
Non Smoking
r
Pets Allowed
q
Accessible
x
Free Breakfast
u
Swimming Pool
E
Fitness Center
A
Business Center
B
Airport Shuttle
Other Amenities
` Free Parking
` Garden
` Golf Course
` Safety Deposit Box
` Air Conditioning
` 24-Hour Front Desk
` Heating
` Fax/photocopying
` Private check-in/check-out
` On-site parking
` vending machine
` 24-hour security
` Accessible parking
` Concierge services
` Designated Smoking Area
` Free Wi-Fi
` Sun Deck
` Non-Smoking Rooms Available
` Outdoor furniture
` Smoke alarms
` Fire extinguishers
` Invoices
` Grocery delivery
` Audible alarm
` balcony/terrace
` Facilities for disabled guests available
` Luggage storage & lockers
` Non-smoking property
` Tour services
` Pets allowed (charges may apply)

Empress Hotel Guest Reviews

Overall Average Score: 
Disappointing (2.1 out of 5)

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4

Very Good - 4.0 out of 5

Helena Sat, 8 March 2025

I was there for a...

Liked: The staff was friendly and accommodating. They went out of their way to make me confertable.
Disliked: It would be nice to have a rug next to the bed. The floors are cold. The room did not have a chest of drawers to put my clothes away. I stayed 5 days, and no laundry room for the guest. The hotel only had one microwave in the building. They did not have a computer for the guest to use that were out of state and needed to do work. I have heart problems & cannot drink regular coffee. NO DECAFF

1

Poor - 1.0 out of 5

Kristi Thu, 6 March 2025

Very poor

Liked: Location
Disliked: It is very old, uncomfortable beds, and very small. The place needs to be updated. There were holes in the walls and the outlets didn’t work

0.5

Poor - 0.5 out of 5

Bourdais Thu, 6 March 2025

A nightmare!!

Liked: Just the localization
Disliked: All!!!! This hotel is to be avoided!!! When we arrived in the room, we discovered a very small room worthy of a prison cell, very unsanitary, not clean at all, there was still hair in the bathtub and on the toilet, the mattress of the bed was taped to hide the holes, we even saw cockroaches!!!! The photos are misleading and date back 4 years. We did not want to stay to sleep even for one night and they refused to reimburse us for no reason!!! This hotel should be banned from booking how is it possible to offer this type of accommodation?? Then I don't even know why they have one star!!

4

Very Good - 4.0 out of 5

Yashika Mon, 3 March 2025

Overall it was ok &...

Liked: Customer service was great/ location was perfect/Very Convenient/
Disliked: the room was too small / didn’t look exactly like the picture/ could’ve been cheaper/ too too small/ the wall and floor could have been painted or fix for the price/

3

Pleasant - 3.0 out of 5

Scott Mon, 3 March 2025

Pleasant

1.5

Poor - 1.5 out of 5

Hernández Mon, 3 March 2025

Good location, bad quality of...

Liked: The people were amazing and friendly
Disliked: The rooms need upkeep. Clear termite issue.

3.5

Good - 3.5 out of 5

Jens Mon, 3 March 2025

Overall I was satisfied

Liked: Location and good staff
Disliked: A bit expensive for what you get

2

Disappointing - 2.0 out of 5

Albert Tue, 18 February 2025

Disappointing

Liked: You get what you paid for. If you’re looking for a place to sleep and nothing more, then this is the place. Very close to Bourbon Street.
Disliked: If you take the fact that it is 100 a night and close to Bourbon Street you get what you get. However, the place could’ve had more than a mini bar of soap and a towel. You are also required to leave your key at the front desk when you leave, which it might be for security purposes. The owners were very nice. The staff was so friendly and kind. Specially a brown hair lady that works the nights, I wish I could remember her name because she deserves a raise. When I left, I was checked out by a skinny brown ponytail guy who was incredibly rude. My checkout was at 11:00 am and checked out at 11:07 and the guy kept half of my deposit because I “checked out after 11” not to mention, I had a person in front of me checking out too so I had to wait. He was rude and made me sign the receipt that stated I got my deposit back and after I signed it he scoffed at me and told me I was only getting half of it back. I had to pay the deposit in cash so I couldn’t report it with my bank. I understand rules are rules but even if that was the case, I signed that I got my full deposit when I didn’t. I just hope the guy didn’t pocket the money and gave it to the business. Really shady guy.

0.5

Poor - 0.5 out of 5

Koumaras Sun, 16 February 2025

Bad

4

Very Good - 4.0 out of 5

Dan Fri, 14 February 2025

Just what I needed for...

Liked: The location was fantastic! And the room was just what I needed; basic, clean, and safe.
Disliked: I don’t love that I had to drop off my key each time I left the hotel.

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Empress Hotel 1317 Ursulines Avenue, New Orleans, LA