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Empress Hotel ee - (888) 608-6346
Empress Hotel, 1317 Ursulines Avenue, New Orleans, LA -(888) 608-6346
Area: French Quarter - Canal Street
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BOOK ONLINE OR CALL - (888) 608-6346
2.5
HOTEL RATING: 
DISAPPOINTING
2.5 out of 5 (459 Ratings)
0.9 miles from New Orleans centre
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Hotel Description
In the heart of New Orleans city center and within walking distance to the city's most famous attractions this hotel provides accommodations in the center of the action. Only steps from the Empress Hotel's front doors are all of the attractions that this historic city is famous for. The cafes restaurants and bars of Bourbon Street the historic French Quarter and the mansions of the Garden District are moments away. Guests at the Empress can start their morning with a complimentary cup of coffee or browse the internet with free wireless internet access.

Check-in time: 15:00   Check-out time: 11:00
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7
1 room
7
2 guests
Amenities View More
y
Free Internet
j
Free Parking
w
Non Smoking
r
Pets Allowed
q
Accessible
x
Free Breakfast
u
Swimming Pool
E
Fitness Center
A
Business Center
B
Airport Shuttle
Other Amenities
` Free Parking
` Garden
` Golf Course
` Safety Deposit Box
` Air Conditioning
` 24-Hour Front Desk
` Heating
` Fax/photocopying
` Private check-in/check-out
` On-site parking
` vending machine
` 24-hour security
` Accessible parking
` Concierge services
` Designated Smoking Area
` Free Wi-Fi
` Sun Deck
` Non-Smoking Rooms Available
` Outdoor furniture
` Smoke alarms
` Fire extinguishers
` Invoices
` Grocery delivery
` Audible alarm
` balcony/terrace
` Facilities for disabled guests available
` Luggage storage & lockers
` Non-smoking property
` Tour services
` Pets allowed (charges may apply)

Empress Hotel Guest Reviews

Overall Average Score: 
Disappointing (2.5 out of 5)

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3.5

Good - 3.5 out of 5

Yamada Sat, 23 November 2024

I enjoyed stay. Thank you...

0.5

Poor - 0.5 out of 5

Duffy Mon, 18 November 2024

Bad

Liked: It was a 20 minute walk from bourbon street and the main areas.
Disliked: Dirtiest, and ugliest place I've ever stayed. Local meth heads washing their butts on the side walk, pictures speak for the room

0.5

Poor - 0.5 out of 5

Jared Sun, 10 November 2024

Terrible customer service.

Liked: Location is good
Disliked: There is a checkout time of 11am with ZERO grace period. They would not give me back my $40 deposit which they said was for damages even though I was at the front desk by 11:45am. Terrible customer service. Also, the room smells like smoke despite the fact that they claim the rooms are non-smoking. You get what you pay for. Don't expect much.

1.5

Poor - 1.5 out of 5

Irma Sun, 10 November 2024

Location and neighborhood great, but...

Liked: So I knew that for the price I paid I couldn't expect much, but the level of a neglect, and careless is in another level. For me if you offer a clean bathroom and good sheets of bed is fine. In this hotel you didn't even have a decent shower liner and hooks. The shower liner was old and dirty, the bed sheets where poor quality. I do have to admit I knew it wasn't gonna be a perfect hotel. In a positive note staff was helpful and friendly, and the hotel has a great location and the neighborhood is safe.
Disliked: The bathroom with a little bit of investment in new curtains and more details in cleaning could be better.

4

Very Good - 4.0 out of 5

Winter Mon, 4 November 2024

Very good

3.5

Good - 3.5 out of 5

Rachel Wed, 30 October 2024

If you can't handle a...

Liked: These reviews are ridiculous. No, if you're looking for a 5 star hotel with room service, this ain't it. My kid and I were in town for the Swift concert, and the options were either $800+ a night in town, or having to get a room an hour out of town. This hotel was in the best spot we could ask for, and in budget. It's laid back, maybe a couple crackheads wandering around outside...but that's just South Louisiana for ya. Front desk guy with painted nails was chill af too.
Disliked: NGL....we did bring our own sheets and blankets, mostly bc of these reviews. And while I'm glad we did, bc they are just more comfortable, we literally saw the housekeeping guy throwing every one's sheets AND top blankets in the wash downstairs. Which was the main reason we brought ours, but it really wasn't needed. The floors need to be swept but we also brought house shoes for that reason too. Still couldn't beat the pros vs the few cons.

2.5

Fair - 2.5 out of 5

Lee Wed, 30 October 2024

Passable

0.5

Poor - 0.5 out of 5

Darrell Mon, 28 October 2024

Nasty AF

Liked: NOTHING
Disliked: I'm 50 yrs young and have visited lots of states but that crappy ASS place is BY FAR THE WORST I HAVE EVER STAYED IN OMG sink stopped up, blood on the floor sheets nasty ,hair EVERY WHERE , THEN THEY TRIED TO CHARGE MY CC FOR A EXTRA NIGHT PLZ I STRONGLY RECOMMEND NOT TO GO TO THIS PLACE SLEEP ON THE GROUND BEFORE YOU BOOK A ROOM HERE NEVER AGAIN!!!!!

2

Disappointing - 2.0 out of 5

Nicholas Mon, 28 October 2024

Disappointing

Liked: Convenient location.
Disliked: Holes in the walls, rust all over bathroom. No way this is up to code.

0.5

Poor - 0.5 out of 5

Emille Mon, 28 October 2024

Bad

Liked: absolutely disgusting place, no one came to clean the room the whole time i was there and I asked to be clean many times Freezer does not work, sheets absolutely nasty and sticky The staff was trying to do their job but ended up doing a terrible job! I do NOT recommend this place The bathroom was absolutely nasty and dirty
Disliked: Everythingeverything just old, the AC Does not work and not even the freezer They didn’t even changed the sheets while i was there

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Empress Hotel 1317 Ursulines Avenue, New Orleans, LA