Complimentary breakfast was awesome.

Liked: Room was very clean and staff were very courteous.

My husband and I were...

Liked: Breakfast was nice. We enjoyed it. We stayed for a week, and thought the fruit could be switched up a bit, but there was always plenty of it, so that was great. We were pleasantly surprised by happy hour!
Disliked: Our daughter got locked inside the bathroom for almost an hour, while a maintenance guy tried to unlock it. Not much care was shown by staff when I mentioned the incident to them. Also, on Tuesday, Dec. 24, while I was sitting in the hot tub, I was alarmed as I watched my bikini change colour, from the high levels of bleach in the water. I showed the manager a before and after picture of my swimwear, and he brushed it off. He said it was likely because of the bad quality of my swimwear! He said that the city sets the levels of chemicals in the water, so he wasn’t responsible. He was belittling and uncaring and unprofessional.

Exceptional

Good

Very good

Unmet expectation after booking; Room...

Superb

Very good

Liked: Big rooms. Very comfortable, free parking
Disliked: The service of the restaurant and bar. Didn’t have a good service. We had to leave because it was taking too much time for them to bring us drinks.

Superb

Liked: Big and comfortable room
Disliked: The comfort of the room and the staff was very helpful

Superb

Liked: The staff was great. The location was superb
Disliked: The room was very cold and the controls didn’t work