Embassy Suites By Hilton Syracuse Destiny Usa Guest Reviews
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2.2 miles from Syracuse centre |
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Rachael Mon, 13 January 2025
Awful
Liked: The rooms were very spacious and clean but the management was horrible
Disliked: my nephew went to the front desk to leave my room key for me and the staff started harassing him telling him the room was never paid for and tried to keep him from leaving this is a teenage child he called me almost in tears I had to come back to the hotel at this point it was a different staff member and they said they are unsure why the previous staff member did what they did because it shows the room was paid for. I proceed to go back into my room to find out that the staff who harassed my nephew canceled my reservation and my key I had to go back to the front desk to have this fixed and security had to bring me to my room to assure there would be no issues due to that staff member. They did say they were reporting her to their superiors for all of the chaos she had caused. Extremely unhappy with this experience!The pool was filled way past capacity the large family in the pool were out of control creating extreme safety concerns for my small children playing football and diving in on to other peoples children my 4 year old son went under in his life vest due too this. The pool water was clear when we started swimming but after that 30+ family group joined it was extremely cloudy I made my children get out. There was no pool towels they were all used and no one was coming to collect the dirty ones and replace with clean ones. Just all in all was not a pleasant experience for over $200 a night
Shulton Wed, 8 January 2025
Superb
Ghita Sun, 5 January 2025
Superb
Andrew Mon, 30 December 2024
Poor
Liked: Probably the worst hotel experience I have ever had. Showed up to check in at about 5pm, when I got to the front desk I was told that there were no rooms available at this time and to check back in 15 or 20 minutes because the rooms are still being cleaned and prepared. I went over to the mall and spent about 3 hours there thinking this should give the staff plenty of time to get rooms cleaned, and went back to the hotel at about 8pm to check in again. The front desk gave me a room. I went up to the room with my wife and toddler they had just assigned me and unlocked the door to find a maintenance person in the room fixing the bathroom door. Went back down to the front desk and let them know, and they laughed and said, well that is the only room we have available at this time, so you're going to have to continue to wait until another one becomes available. After that, I told them to just refund my money and I would be going somewhere else or driving the 3 hours home, because for what I paid to stay there this was ridiculous, and another room miraculously became available for us to stay in.
Clemens Mon, 30 December 2024
Very good
Liked: Complimentary breakfast, shuttle to/from our venue, central location
Dominique Mon, 30 December 2024
Superb
Mohammed Mon, 30 December 2024
Good
Liked: Good staff
Disliked: Recent paint job on the room door look very bad for 4 stars hotel,breakfast area very small and not much food options
Cristbal Mon, 30 December 2024
Our getaway in Syracuse
Liked: Amazing breakfast buffet , we really enjoy the omelet station. We were hoping for a bigger room , but it was okay for 2 adults 2 teens for 2 days. Happy hour is fantastic and convenient, with food included. Lots of options , beer, wine, and cocktails.The location is perfect . Beside de Destiny mall .Very clean hotel. Very quiet during bedtime.Only 5 minutes to the Dinosaur BBQ restaurant and 10 minutes to the Dome .
Disliked: We tried to use the pool but it was very busy with loud little kids.
Todd Thu, 26 December 2024
Very good
Liang Wed, 25 December 2024
Very good