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AustraliaEmbassy Suites By Hilton Syracuse Destiny Usa Guest Reviews
Overall Average Score:
Very Good (4.15 out of 5)
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| 2.2 miles from Syracuse centre |
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Chardenae Thu, 17 April 2025
Exceptional
Joanne Wed, 16 April 2025
Exceptional
Mcalkin Sun, 13 April 2025
Good
Amy Fri, 11 April 2025
The stay was stressful and...
Disliked: Staff at the initial check in was very rude. I was charged twice for my stay. The staff insisted my charge declined through booking.com and even after I explained that the initial decline was due to my credit card company verifying that it was not a fraudulent charge and showing her my confirmation code she refused to get a manager and stated I needed to pay for the room. My card was in fact charged twice. I did speak with another staff who conferred with hotel management and assured me charge was resolved when in fact it was not. I had to dispute it with my credit card company and the entire ordeal was frustrating and exhausting!!
Lakenya Tue, 1 April 2025
It was good
Liked: It was clod in the room they had to fix the heat
Charlene Tue, 1 April 2025
Superb
Gilbert Mon, 31 March 2025
Very good
Jon Mon, 31 March 2025
Great location for Syracuse
Liked: Clean, comfortable, and quiet. Great location,plenty of parking , and gigantic new mall across the street. Wonderful breakfast with an omelette station. Free drinks and snacks during happy hour. Convenient to downtown Syracuse and Solvay.
Sharief Wed, 26 March 2025
Superb
Keri Mon, 24 March 2025
Exceptional
Liked: Didn't get breakfast. Arrived in afternoon on first night, and then had a super early flight the next day. The manager's reception with complimentary drinks.
Disliked: I asked about a shuttle to the airport but was told that they didn't know what the next day's schedule would be. I paid for an uber the next morning, but then saw another hotel guest get a shuttle ride at the exact same time I was heading to the airport.
