Embassy Suites By Hilton San Antonio Brooks Hotel - Spa Guest Reviews
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Write a review
Roberto Tue, 14 January 2025
Exceptional
Shedrick Mon, 13 January 2025
Satisfied
Liked: It’s clean and it’s in a great location
Disliked: I stay at least 9 stays a year and this year the food wasn’t the same. It wasn’t bad but it wasn’t good as it usually is
Lashaundra Mon, 13 January 2025
Exceptional
Liked: Everything Great customer service, location, spa and the food was excellent.
Disliked: N/A
Anne Sun, 12 January 2025
Superb
Patricia Thu, 9 January 2025
Exceptional
Nancy Thu, 2 January 2025
Superb
Deria Mon, 30 December 2024
Nice facility. But.....
Liked: I liked the cleanliness of the facility. The rooms were huge and the best was mostly comfortable. The breakfast buffet at Embassy Suites is usually the best of any hotels I stay.
Disliked: One thing that I didn't particular like was the way the omelet station worker Leo treated my husband. As my husband stood in line to get an omelet for him and myself, he was told he couldn't get two omelets, I would have to get in line also. Yet, Leo served the lady standing directly in front of him... what else, 2 omelets. No one was with her. So, it didn't make sense. The dining manager needs to get withem on how to treat customers and fairness across the board.I also didn't like that you weren't allowed to have outside foods at this locations dining areas. Are they short staffed. I've never seen this sign before. It would be better if it was stated "Outside of service hours." I don't eat beef or pork. But, I do like chicken with my eggs and potatoes, which is not a menu option.
Sergio Mon, 30 December 2024
Exceptional
Roxana Sun, 29 December 2024
Exceptional
Joann Mon, 23 December 2024
Poor
Disliked: The greet