Very good

Overall we enjoyed our stay,...

Liked: Absolutely stunning lobby. The complimentary drinks at the evening reception were a really nice touch and breakfast was the best we’ve had at any hotel. The city view we had from the 6th floor was awesome.
Disliked: The facilities overall were very dirty. We found several remnants in our room from the guests before us including food and trash. The reviews don’t lie, the pool was gross and I’m not typically picky in regards to a pool. There were hairballs floating in the hot tub, the water smelled gross and the bottom of the pool and hot tub had a lot of dirt. The side of the pool was grimy and there were no towels available (not restocked). Even my kids were grossed out who are never picky when it comes to swimming. Very disappointed in the lack of cleanliness. Parking is just non existent unless you want to pay big bucks for valet. The staff member we encountered on check in was nice until she told my 8-year-old son, who was very excited about the pool, that the pool was closed. She waited for him to be disappointed then said “I’m just kidding!” and laughed. It was kind of weird and I really didn’t appreciate it.

Good

Exceptional

Liked: Everything

Exceptional

Liked: Very nice room we got

Exceptional

Liked: Room was great size and facilities with microwave which is rare but the sofa bed when opened is directly hitting the TV cupboard.WADE was exceptional! He checked us in and when there was communications I had with a colleague over the phone that wasn't reflected in the system, Wade assured that he will take my word for it and that went a long way for how I see the hotel. While I could have been unhappy the colleague didnt reflect our convo in the system, Wade did make it right!he also was so polite to excuse himself and had to answer the phone to put it on hold and the communication was amazing --to me and the person on the phone. WHen the phone kept ringing, he politely phoned a colleague to address the phone call so that both me and the caller were both taken care of! Amazing.When I asked about Christmas festivities, he immediately looked for the info as it will benefit me and other guests in the future. SImply exceptional - and all that with a big, authentic, classy smile and demeanor.And oh, did I say he followed up about our stay over iMessage? Amazing, i hope he gets a promotion or a raise. this is customer obsession. Such a class act!

Very good

Not worth the price.

Liked: The location and the restaurant.
Disliked: The room didn’t show like the pictures at all. I complained and they said it was the fault of booking.com

Seriously was awesome. I loved...

Liked: Beautiful, staff, location
Disliked: Bathtub slow draining,