Exceptional

The state was great. The...

Liked: I love the location. It was near everything. The breakfast was wonderful. The happy hour was awesome.
Disliked: What I didn’t like about my stay was an hour before they were supposed to take me back to the airport. I received a call that they didn’t have any staff to take me to the airport. I said oh my God what am I gonna do? I live in Texas I don’t live in California, I’m not a technical person so I don’t access or list I said what can I do the young lady was very rude and could tell she didn’t care she told me that that wasn’t their problem that there’s nothing they can do I said is there a manager or supervisor she said no we had a audit last night. They all worked last night. She said we can’t take you. We can’t leave our job and go take you to the airport, I just didn’t like the way she handled everything and her attitude. Sometimes these people put anybody in position and they don’t care. All they want is to do their job get their money and go home but some employees really love people the kitchen staff was awesome. The housekeeping were amazing, but that one call the lady didn’t care and when I called back, she didn’t care and when I asked her her name twice she told me her name was Jennifer and she told me her name was Jenny. She lied about her name and then she told me for my inconvenience, she would give me extra points that I didn’t receive on my membership And then when I would like for a supervisor to know about what happened so they can get a back up plan in place so this won’t happen again to inconvenience someone. She said well if you could change your flight to 4 o’clock, we could take you after four that doesn’t help me when I’m trying to get home. You just can’t call the airline and change the flight, I’m not on superstar status. She was just not good. Maybe I should read one because of her, but that wouldn’t be fair. I have to tell the truth.

Exceptional

Very good

Great aside from the stranger...

Liked: It clean and staff is friendly
Disliked: Someone came into my hotel room. Did not knock, i was not sure if they were a employee or not. Its even scarier if they weren’t cuz thag means the keys open any door for guests

Good

Poor

Superb

Liked: Good and timely
Disliked: The front visitors seats are too low and uncomfortable

Passable