OK but not the level...

Liked: Location of hotel
Disliked: this hotel is old and tired, it needs a deep clean. it is not the level i expect from embassy suites. Safe was broken in room had to be fixed twice. 3 days no bed linen was left for sofa bed and we had to keep requesting. when it arrived it was old, and not ironed

Very good

Good

A right place to stay...

Liked: The location is right at the heart of the city where it makes an easy move to either up or down Manhattan town.
Disliked: Most of the staff are not that friendly, specifically the female cooking staff at the cook to order booth (9-10 March 2025)

Disappointing

Liked: Reception staff where very friendly and great location
Disliked: Wardrobe/ cupboard was in the bathroom and difficult to open as jammed against toilet seat. Hotel was not what I’d previously experienced from Hilton group, much more like budget hotel. Breakfast was extremely disappointing. The breakfast room itself was extremely narrow and cramped leaving guests unable to pass. The selection and quality of breakfast was very poor. The breakfast room itself was so limited in space that insufficient tables for guests with many left standing for long periods before being able to access table. Often massively long queues out to lifts. Overall very disappointing stay.

A hotel just right at...

Liked: The location is just about right at the heart of Manhattan.
Disliked: Daily House keeping service not consistent, some day had to request when stepping back in the afternoon.

Exceptional

Very good

Very good

Liked: Great location. Free happy hour everyday. Room was a decent size (we had a suite, ie the lounge area). A perfect view of the Empire State Building from our room.
Disliked: Whilst a free breakfast is good it was the same everyday, a bit more variety would be easy enough to do and they don't have enough staff on, during breakfast or happy hour, so it's a bit crazy