Embassy Suites by Hilton Jacksonville Baymeadows, Jacksonville

It was very busy when we were there. Maybe the lack of adequate service was a result of that or maybe they are always busy and they don't care if they have repeat visitors. I actually was on a return visit. I have stayed there several times within the last 12 years or so and have always been very pleased. This was a real letdown and I honestly can not imagine ever booking there again.

Liked: They have a free breakfast and an evening reception - both are really very nice. The breakfast has an omelette station, bacon, sausage, pancakes, home fries, fresh fruit, cereal, pastries, etc. There really is something for everyone. The evening reception had some light snacks, wine, beer, and a couple of mixed drinks offered as well. I don't drink but it was nice to be able to get some fresh fruit into my boys instead of junk from the vending machine. They have an indoor pool as well as a workout room that we enjoyed. The pool is adults only after 10 pm which is kind of nice I think.
Disliked: I made our reservations well in advance, so I was a bit irritated I was not informed of work going on beforehand. It wasn't that big a deal because there were signs posted that said it would be only going on from 9am until 6pm. Well, of the three mornings we were there they began working at 7am on two of them and the only reason we weren't treated to drilling and hammering on Sunday was because they didn't work on that day. When I complained the first time they did apologize but never offered to let us have a different room. That didn't surprise me really because our interaction with the front desk was less than impressive. My son went to the restroom and realized there was no tissue. I called and asked for some. No one came and no one would answer the phone at the desk so I went downstairs to ask what the problem was and the line was 8 deep so I just went into the public lobby restroom and got some. Later when I finally got to speak with someone they laughed and said they had forgotten what room had asked for it. It took 3 separate trips to the desk to get the correct WiFi password and 2 to get the correct amount of breakfast tickets. The glass around the bottom of our room door was broken and there was visible dust on some of the lamps and tables. The elevators were really dirty and always very crowded because they were beyond slow.

Stay was more than I...

Liked: The cleanliness, the onsite amenities, & friendly staff.
Disliked: N/A

Exceptional

Liked: Room was nice and clean there is a restaurant/bar an in door pool breakfast was great!
Disliked: I was approached by several outside people needing a ride

Exceptional

Superb

Nice place to stay. Clean,...

Liked: Clean, friendly staff
Disliked: No shuttle, hot tub wasn’t working .

Passable

Liked: Convenient to JaxPort, continental breakfast was good
Disliked: False advertisement about 2 bedrooms. Lack of stated amenities such as room service. Poor bar and grill staff, long waits and not very friendly.

We really liked the location...

Liked: The staff was great and the rooms were comfortable.
Disliked: For the size and price it feels dated and in need of a face lift, the facility looks and feels tired.

Exceptional

It was good

Liked: I like the breakfast. That was the best breakfast i saw while staying in an hotel and i stayed at lot of hotels
Disliked: 1. My sheet was a little dirty. I lay down and saw a black mark on it. Since it was in a corner i did not call the front i just used what was in the closet. Also i paid for an executive room with balcony. The balcony was small and was looking over a parking lot. The room was kinda small than what I expected but overall it was ok.