Embassy Suites By Hilton Hotel Syracuse, East Syracuse

Embassy Suites By Hilton Hotel Syracuse Guest Reviews

Overall Average Score:

Very Good (4 out of 5)

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Superb

The staff and breakfast are...

Liked: Staff is fantastic!
Disliked: No smart tvs and the elevators take forever

Love hotel but I would...

Liked: Beautiful hotel and room
Disliked: Staff was very rude and ignorant.

Exceptional

Great room

Liked: The room was very nice but it faced the highway and was very loud. The price for the room i got was a great deal compared to their sister location at destiny mall.
Disliked: The staff when I got there although friendly were not very professional. They charged me for the room even though I had to prepay. They claim the voided it but couldn't give me any type of void receipt. They had alot of personal conversations while I was waiting for the charge to be corrected. The person from Hilton kept trying to tell me the $326 charge was for incidentals but I was told it was only $100 per night. When checking out I saw i still had these charges on my credit card, they said the charge was not refunded or canceled so they did it for me then. After leaving I noticed another $124 was the. Charged to my account, I will give them 1 week for these charges to fall off but if they do not I will be speaking to Hilton about this very negative experience I had with the front desk. The checkout staff was also very friendly but the charges on my card did not make me leave thinking I had a good experience with the staff.

Exceptional

Very nice facility. Would recommend...

Liked: Stellar breakfast options (pork sausage patties among the best I've ever had) ... plenty of comfortable places to sit ... servers were very pleasant ... Happy Hour very generous but hours not ideal -- missed two of them during my three-night stay ... perhaps add a few dessert options to dinner menu ... suites are large and comfortable, with a nice variety of TV channels.
Disliked: Maybe one day have pancakes instead of French toast but NOT a big deal. :) Try to have bananas every day. Perhaps add some low-sugar, high-protein breakfast shakes such as those made by Fairlife and Premier -- delicious AND healthy.