Exceptional

Bad

Liked: Property right beside the highway and the noise was awful. Neither of us had a good sleep. Not a great start for the day when you are doing a road trip! My advice is to book elsewhere. Bar service was also very poor. The person working on the bar was supposed to bring down our dinner "to-go" when it arrived. 4 minutes later I went up to check if the boxed meal that arrived to the bar area was my order and it was confirmed that it was. I was given the boxes and no offer of knives/forks was given. The meals now were Luke warm, the chicken sandwich had become soggy due to sitting in the box too long. Even when giving the order, the person did not give me full attention and was talking to someone while I was giving my order yet when I initially was giving my order I was told that she was in the middle of cashing in an order and to wait as she began to talk to the person regarding their order. On payment I was automatically charged 18% service charge - tip. I wasn't asked if I wanted to give a tip or not. If I had the answer would have definitely been no. When getting our complementary drinks, we ordered soft drinks, which were given to us in small plastic cups. Wine and strong alcohol was also offered and I'm quite sure that none of these would have been offered in a small plastic cup. Breakfast was reasonable. Spoke to reception on leaving. Not a lot of sympathy there either. Again my advice is stay well clear.

Superb

Superb

Exceptional

Excellent

Liked: Everything was truly wonderful!!!

75 out of 100

Liked: breakfast, mangers reception
Disliked: AC did not work in my room

Good

Liked: Location for activities we needed to attend
Disliked: Half the lights in the King suite did not work. Air conditioning never got the suite below 79...we were sweating all night long

Our stay was very pleasant

Liked: There were more options for breakfast than any other hotel we have stayed in.
Disliked: The cleaning lady couldn’t answer my question because she didn’t speak English. Every employee should speak English especially since it’s the official language of the United States!