Embassy Suites By Hilton Hotel Sacramento-Riverfront Promenade, West Sacramento

Lovely clean hotel. Comfy beds; loved the room layout featuring two rooms. Breakfast was very good, and staff was very attentive. Location of hotel is great!

Great experience; love that most places are walking distance and staff was really nice.

Liked: I loved the customer service and the texting. Texting to enquire about our stay and if anything was needed was really convenient and fast. Rooms were also beautiful and I loved the dual space one room to sleep, one room to relax.
Disliked: The vending machines sucked - two items were stuck and we did not get to eat them because I was not going to spend an extra $3 dollars for chips and cookies.

The room was lovely and the temperature was perfect. We also used the gym and had a scrumptious breakfast made to order. Our linens were soft and room was spotless.

Liked: The evening drinks were delicious and the staff was very professional. The food was just the right amount prior to the event.
Disliked: Nothing.

expectional

Liked: The service was great from the arrival at front door and all in through the hotel. Kids approved it that's means it had pass grade. Thank you

Exceptional

But the rest of our...

Liked: That it was next to old town sac
Disliked: The pool and the hot tub were dirty hair balls all over the bottom and the hot tub was the same we pulled out clumps of trash yuck

Decent breakfast, but smelly room.

Liked: Breakfast was a free buffet
Disliked: Room smelled, room had rugs that looked extremely dirty.

Wonderful hotel

Liked: Love this hotel! Indoor pool. Bar. Great breakfast
Disliked: Parking is pricey.

I’ll be back!

Liked: Nice layout, good rooms.
Disliked: Limited channels on tv.

Great place to stay in...

Liked: Breakfast was excellent, esp. the egg station where one can order omelettes, eggs fried to order. The bar also has a decent list of wines and excellent clam chowder. In all, my meals were satisfying.My room was spacious and clean. I had an excellent view of river and bridge.The location is located in the Old Sacramento area. One can walk across the street and take advantage of all the funky shops and restaurants there.
Disliked: Only valet parking on the premises. And they charge $36/night. Expensive.

Exceptional

It was a great location...

Liked: Clean

Hospitality is delivered by Patrick...

Liked: We were there for Ironman, excellent location, incredible breakfast, nice Happy Hour. Staff very attentive and “on it”, no matter the task! Patrick is your shining star. He is Mr. Hospitality! He cares so much about the guest experience, remembers your name, and family members. He has a constant smile and goes out of his way to assist you. He is the face of your reception area. He exceeds everyone else at the station, the difference is his engagement, interest, and joy in what he does. I hope he gets recognized for the difference he makes!Your breakfast omelette chefs are amazing, 300+ a day that are high quality and done so quickly!Nice spacious rooms, great housecleaning teams!
Disliked: Hiking your rates to 3x the normal rates due to the event. It incongruent with our Hilton and Embassy suites experience and your value of putting the guest first. Come on, 3x the normal rates!The mattress in room 710 needs to be replaced. The worn springs fully impact a good nights rest. I had great difficulty sleeping.Your convenience store needs ice cream!!