Embassy Suites By Hilton Hotel Richmond-Commerce Center Guest Reviews
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8.0 miles from Henrico centre |
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Jaquana Sun, 13 April 2025
I will pick this hotel...
Liked: Modern and updated rooms
Dana Fri, 11 April 2025
Superb
Lakeisha Tue, 8 April 2025
Exceptional
Koon Mon, 7 April 2025
Very frustrating
Liked: It had 8 floors and 2 elevators working and 2 broken! Was way too long of waits!!
Robin Mon, 31 March 2025
It's a great property, but...
Liked: The hotel was very nicely designed. The rooms were spacious and very clean. The location was excellent.
Disliked: My phone didn't work and so I had to go to the front desk to ask for help. The women on the early shift was not very friendly or helpful. Someone had texted me the day before from the front desk asking me if there was anything else I needed, but when I texted back no one answered. The woman at the front desk knew nothing about these text messages. Also, two of the elevators were broken which make the waits to get luggage down in the morning rather long.
Tanner Mon, 31 March 2025
Very good
Vanity Sun, 30 March 2025
Great stay but wasn't trying...
Liked: The hotel was very nice overall they need to get the elevators fixed because I had to walk up the steps at least 10 times in the two days that I stayed here but I try to think of it in a positive way it was exercise but if you don't prefer to walk up steps y'all need to get your elevator fix but it's a great hotel delicious breakfast
Angela Sun, 30 March 2025
Exceptional
Joseph Sat, 29 March 2025
Exceptional
Frank Mon, 24 March 2025
Disappointing
Liked: Staff was very helpful with everything any problem that occurred
Disliked: We got to the room and the key fob wouldn’t work after we got settled and told the staff it couldn’t work. They came up to verify that so after getting settled in our room, we had to move to another room. Under construction, and the elevators were terribly slow.