Embassy Suites By Hilton Hotel Richmond-Commerce Center Guest Reviews
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8.0 miles from Henrico centre |
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Annalise Tue, 19 November 2024
Exceptional
Mary Mon, 18 November 2024
Exceptional
Wilson Thu, 14 November 2024
Passable
De'shawn Tue, 12 November 2024
The stay was nice !...
Liked: Breakfast was nice . It gave normal complimentary breakfast . The ginger ale was amazing .
Disliked: Cocktail hour . The line was soo long with only one bartender but the drinks were good .
Antione Mon, 11 November 2024
Exceptional
Burrell-graves Mon, 11 November 2024
It was an ok stay....
Liked: The location was convenient to downtown Richmond and restaurants. The breakfast was awesome!
Disliked: I was made to pay double when the front desk lady did not officially see my booking.com reservation at first. She did not do much to help the situation. It wasn't until the next day that a gentleman at the front desk helped and voided the double payment before I checked out on Sunday.There was dog poop in the hallway at a door that a person who stayed did not pick up and it created a terrible smell on the 1st floor.The bathroom in room 426 was not very clean around the bathtub.
Jan Mon, 11 November 2024
Exceptional
Liked: The breakfast and the happy hour and rooms
Disliked: The bathroom in my room felt small
Barbara Sat, 9 November 2024
Horrible horrible horrible. The staff...
Liked: The breakfast and bar
Disliked: I was given a full refund. The property turned off the ac. They started giving guests fans and even went to go buy fans!! The pool was water was green.. it’s not the same place I use to stay at on a regular basis when I lived in Richmond. I will never stay here again.
Tiesha Sat, 9 November 2024
Bad
Liked: Nothing the stay was horrible.
Disliked: No AC and only one elevator worked
Hyo Thu, 7 November 2024
Poor
Liked: the breakfast and staff were great! We enjoyed it!
Disliked: We were not appreciated staying during our stay. My kids were excited to swim, but the indoor pool's water temperature was cold for them. We decided to not let them swim there.. They were getting upset and crying... also, we asked more blankets, but they spelled weird and uncomfortable to use. I asked the front desk if they could deliver new ones to a room where we were staying, but never received it.