Exceptional

Exceptional

Liked: Staff was amazing. My grand daughter lost her phone staff was very polite
Disliked: N/A

Very good

Superb

Great stay as usual.

Liked: Good location. Good parking. Good breakfast.
Disliked: Ran out of some stuff at breakfast like pastries. Looked like there was some damage to furniture in the room.

It was wonderful best place...

Liked: Everything it’s always a pleasure
Disliked: The pool and the breakfast

Bad

Liked: The breakfast was very nice and friendly staff. I requested a low floor room due too my husband hip replacement and problems with his knees with 2 queen beds. Once I arrived in town I stopped by the hotel to be confirm that my request stated on the reservation and could be honored and the staff on duty said yes no problem and he provided me with my room number. I also informed him that it would be late due to the event I was attended and I was told no problem since he provided me with my room number 208. I also a called expressing we would be late arriving at the hotel due to the event and was told no problem. We arrived back to the hotel after ten with no room 208 it was occupied by someone else. He wanted to put us in room 825 but that was not good for my husband with hip surgery, bad knees and problems with height. We were put in room 207 a handicap room & it was horrible. I was not clean and had a very bad odor and the bath tub was dirty I called the front desk to express my concerns but no other lowroom was available. The hotel engineer came up to room with something to put on the carpet and it was only a temporary fit. The room and hallway outside the room smelled like it had been wet with a stale odor. I request something to clean the tub but he didn’t have access to that. The staff member said he called another Embassy Suite and they sold out and I made calls to several hotel but no luck so we had no other choice but to sleep in that room. The next morning I visited the front desk and the very nice young lady was very accommodating after I told her my problems. I was told that room 208 should have been blocked for me due to having reservations. I have stayed at this Embassy Suite several times due to conferences and events at the conference center with no problems but we were disappointed on this stay. I have another event coming up in Tampa with my stay booked at the Embassy Suite I’m praying I do not have a bad experience like this one.
Disliked: Been more accommodating

Exceptional

an excellent location and a...

Liked: The rooms here are always very comfortable, and the breakfast was also very good
Disliked: The parking lot was not very secure because one of the gates is broken so anyone can just get in and out. Knowing this is a tourist area I would’ve felt a little bit better if the gates were able to be secured because I have valuables in my vehicle. Also, one of the elevators was very, very slow and compared to the other side.