The hotel location was perfect for our outings. We really enjoyed the friendly and helpful staff as well. Most importantly, the complimentary breakfast was excellent and we really enjoyed the variety of food options. Overall, a great stay and we look forward to coming back.

Liked: Staff was friendly; rooms were clean; service was excellent!
Disliked: Seating was limited during breakfast and during the cocktail hour.

Very good

It was ok

Liked: Room nice view food good front staff nice helpful
Disliked: Room cold -could not control the thermostat needed more blankets only one for pullout very flimsy throw not a blanket House keeping cKnocked on door 830 am woke us up answered door she wanted to clean the room WTH.. inappropriate Check out at 11 so what was she thinking ?Disappointing !

Pleasant

Liked: Great location in the heart of downtown
Disliked: Not clean - bathroom tub had mold, generally felt worn and not clean.

Exceptional

Christmas in Chicago

Liked: Breakfast, location and a few nice staff members.
Disliked: Housekeeping always leaves 2 sets of towels for a family of 5. I have to request more each time she cleans the room. I didn't know they don't remove dishes when they clean. When we order room service. They knock on your door and wake you at 8an. Check out is at 11. This particular site happy hour horderves is just awful.

Superb

Liked: Comfortable

Passable

Disliked: Hidden fees

Superb

Exceptional

Liked: Our room was beautifully decorated for the holiday, which we didn't expect but was made more special since we were there to celebrate mine and my daughters' birthdays