The hotel location was perfect for our outings. We really enjoyed the friendly and helpful staff as well. Most importantly, the complimentary breakfast was excellent and we really enjoyed the variety of food options. Overall, a great stay and we look forward to coming back.

Liked: Staff was friendly; rooms were clean; service was excellent!
Disliked: Seating was limited during breakfast and during the cocktail hour.

Very good

Liked: The staff were very friendly and the room was very comfortable. There is a little wear and tear throughout the room, but it was very clean.

Superb

The Hotel has a shabby...

Liked: Perfect location
Disliked: The hotel looks very outdated and not worth the price. We expected a better breakfast for a Hilton.

Exceptional

Very good

Liked: The area for breakfast was very spacious for all the guests plenty of seating and lots of options for food and beverages. The breakfast was actually good and something we look forward to for the kiddos to save a little before we go out for the day in the city. They also have a cook to order option which was absolutely delicious and recommend. Pool area was efficient and accommodates well for families. The location of the hotel was superb for our stay for the Chicago Marathon. Our room was okay, only complaints I have is we are a family of four and had selected a room with a king suite and pull out sofa bed and was not able to receive that due to services needed for the room.
Disliked: Only complaint we have is our room. We selected and paid for a king suite and sofa bed with high floor view in April, 6 months prior to the stay and were moved to a double room with sofa bed, due to services needed done or something like that. Which I don’t believe because it was one of the most busiest and important weekend of the year in a Chicago for the Marathon. I’m sure what happened is they gave our room to others who wanted to upgrade. Now yes we had enough room to sleep but the fact that we paid for it and with a nonrefundable option it just didn’t meet our room expectation. My husband is 6 feet tall and those beds were actually small for him but we made it work we had no other choice. There was no refund available nor any other options to stay in the city due to the high demand for the Chicago Marathon event.

Pleasant

The hotel is wonderful but...

Liked: The location was great
Disliked: We were not given the room we were told we would have

Very good

Liked: Location, facilities, pool, sauna
Disliked: Wifi is slow, breakfast can be crowded

Exceptional

Liked: I liked that the hotel is very quiet and peaceful, making it perfect for resting.
Disliked: Everything was excellent! The air conditioning worked well, but the hot water seemed to stop working at certain times of the day. However, when I called reception, they fixed it right away. It seems there’s an issue with the hot water. Also, the TV didn’t have many options.