Very good

Liked: Very spacious room. Nice and clean. Has kitchen stuff and complete utensils. Will definitely come back.

Superb

Liked: Excellent location and great room

Can be better

Liked: Near airport. Friendly staff. Spacious room
Disliked: The air conditioner is extremely noisy!

Superb

Exceptional

Liked: Loved the comfort of the bedding! Room was very good standard very spacious, comfortable and practical. Definitely would stay again but would bring my own food to cook in the room.
Disliked: Breakfast was terrible. Cold scrabbled eggs and basic bread, warm hot water for tea. Could have been much much better.

Passable

Liked: The staff were friendly, breakfast was good, clean room.
Disliked: I booked this hotel for myself, husband and 11 month old baby as we had a layover overnight. I requested a crib on booking and reached out to the hotel to confirm there would be one in the room when we arrived late. After multiple emails they could only tell me that cribs were “subject to availability”. I explained that we had to have one when we arrived or my baby would not have anywhere to sleep. They could not give me a clear answer even the day before when it was too late to change hotels. We arrived at midnight with a severely overtired baby to find no crib in the room. The staff were good to bring one up, however this is not how the hotel should be handling the crib bookings. They said it’s a first come first serve for cribs, so if we arrived at midnight and they were all taken we would have to find another hotel to stay at? This is unacceptable for families and the hotel should change this policy immediately. They should be able to secure a crib for each person who books ahead until they have all been taken. We have stayed in multiple hotels with our daughter and not once have they been unable to confirm that we have a place for her to sleep. I know this was not the fault of the staff working and they were helpful, however I would not recommend this place to anyone traveling with a young child.

Would not stay here again...

Disliked: Room service tried to clean our room 5 minutes after checking in. Vent in room was loud and rattling all night preventing sleep. Shower only gave hot water if at the very max. Staff response to poor stay was sorry to hear that. Very dissatisfied

Very good

Liked: The hotel is nice. The room was clean, and large, except the dishwasher had (clean?) dishes still in it. It didn't matter to me, I was just staying overnight/layover. They should be sure it's clean, and the items put away. The window coverings were not dark enough to sleep once it was light out. Important for an airport hotel.The breakfast was good.My biggest complaint is the shuttle. It does seem that most of the TO airport hotels have the same "service" though. The shuttle comes "every half hour on hour and half hour". This actually seems very random. The first stay we thought we 'just missed' a shuttle, but in -20oC and a blizzard, we waited outside for 45 minutes. It was awful. Also, if the shuttle is full you are out of luck.Same going back to the airport in the morning.My first stay was with my family. We got on but a few people didn't.I strongly recommend that you order an Uber.I wish I had that second visit as I waited 35 mins that time.I used Uber to go back to the airport in the morning. I know it varies a lot, but my Uber was there in 3 minutes. I was at the Air Canada departures door in 4-5 mins..It was remarkably smooth and easy. It cost ~$15. A gave a huge tip, the driver was really nice.If there's an Uber nearby (within 5 mins) call the Uber. The shuttle is not worth the saved money.

good but brrakfast could have...

Liked: location is good next to airport for my business trips
Disliked: breakfast was poor. no meat and eggs cold