Very nice, comfortable place.

Liked: Clean.
Disliked: Elevators.

Great location for the price will stay here again on our next visit. Room was clean and staff was very helpful.

Liked: Bed was very comfortable.
Disliked: None.

Liked: Staff very helpful and polite. Will stay again next visit to NYC.

Good

Disliked: Breakfasts were all the same the lifts were appaling

Great Location Near Times Square

Liked: Close to both Penn Station (easy train ride to Newark Airport/NJTransit and the US Open/LIRR) and Times Square/42nd Street (subway). Breakfast was more than just a continental breakfast - had scrambled eggs, bacon or sausage, pancakes. Weekday evening social hour with free wine/beer and snacks was great.
Disliked: The wait for elevators was long during breakfast times/check out times. But no problem other times.

Very good location and Nice...

Liked: Staffs are supportive. The location is excellent. If we’re the owner, I could have provided various options for breakfast as well as happy hours. No fish, chicken and fruit/ organic juices.
Disliked: The space including elevator and the number of people who receive services do not match.

Poor

Liked: The location of the hotel
Disliked: The room missed shampoo and body wash since day one. I reported in person and the personnel didn't take care of it. Also, when they clean the room they still miss to fill out Body wash and shampoo (I ended up buying from a local store). Also, one to the mattress was damaged since day one. I reported as well and nobody check it. Honestly the personnel in this hotel need to improve.

Great trip.

Liked: The location and room was very nice and convenient to our plans to see a couple broadway shows and the US Open.
Disliked: The only thing we didn’t like was the elevators. There were only three and it often took a long time to get one to stop on the 31st floor and take us to the lobby.

Very good

Exceptional

Liked: I’m happy to stay in this hotel when I come again I will choose this hotel thanks

Exceptional

Superb