Clean and comfortable stay with...

Liked: We had a pleasant stay at this hotel. The rooms and bathrooms were spotlessly clean, which made a great impression. The beds were very comfortable, and we all got a good night's sleep. The breakfast was satisfying, offering a variety of choices, and it was nice to see a full spread to start our day. Overall, we felt that the experience was worth the price.
Disliked: The pillows were too soft for our preference, which made it a bit uncomfortable. The room was also quite warm, and unfortunately, the thermostat didn’t work, forcing us to open the window. This led to some energy waste and occasionally allowed the smell of cigarette smoke to drift into the room. These small issues took away from what could have been an even better experience.

Exceptional

Liked: Movie Park Kaisergarten

Bad

Disliked: The most terrible experience. They do not take complaints seriously. We booked three rooms, but one was unusable as the air conditioning was set to 32 degrees, and the room averaged 37 degrees in the middle of the night – in October. They offered a 15% discount on a future stay. They can keep it. Tip: please look elsewhere.

Bad

Disliked: The most terrible experience. They do not take complaints seriously. We booked three rooms, but one was unusable as the air conditioning was set to 32 degrees, and the room averaged 37 degrees in the middle of the night – in October. They offered a 15% discount on a future stay. They can keep it. Tip: please look elsewhere.

Exceptional

One night in Oberhausen

Liked: Good bed, big room, good shower. The free coffee in the lobby is a nice addition.The parking place connected to the hotel is very convenient.
Disliked: Only 1 cushion per person and they are too soft.Some people at the front desk need more education.

Superb

We did not stay.

Liked: N/A
Disliked: No secure parking for car with roof box. Offered parking space without any security. Hotel is located in the city. The staff wasn't helpful.

Lovely hotel, but make sure...

Liked: We stayed in two rooms, one of which was a suite. The suite was spacious and cozy, making it a comfortable stay. The location is very convenient, close to a train station, which made getting around easy. We attended the Taylor Swift concert in Gelsenkirchen, and the hotel was accessible to the venue. The buffet breakfast was good, and the male receptionist was kind enough to keep our bags safe while we explored Cologne.
Disliked: What we didn’t like was how the hotel insisted that we took the toiletries, which we know have a cost if taken home because we read it in the elevator and at the reception. In reality, the other room we had—a standard one—didn’t have any toiletries at all. We didn’t mention this at the time because we assumed the standard room simply didn’t come with them, and that was fine as long as the room was comfortable, which it was.What really disappointed us was how they accused us of taking the toiletries after we had checked out. We left the hotel at 8 a.m. and came back around 4 p.m. to collect our bags. They had ample time to inform us then if they had an issue with the toiletries. We could have opened our bags for them to check, but instead, they only mentioned this after we had already left and were on our way to the Netherlands. That day was already stressful due to delayed trains, and this accusation added unnecessary stress. This was the only hotel that caused us stress during our stay in Europe.