El Rey Court, Santa Fe | ConcertHotels.com

Exceptional

Uncomfortable beds that sag, loud...

Liked: Will never recommend El Ray!
Disliked: Terrible front desk staff! The staff put me on 10 minute hold on the phone and couldn’t get back to me on the check out bill. Under staffed front desk.

Superb

A good stay that didn't...

Liked: The stay was generally good except for being interrupted a couple of times unnecessarily. The front-desk staff were helpful in changing this but no assistance with luggage.
Disliked: The manager. Took to much out for every night counting on theft. She also said that I booked through a second part, Booking, this case, so since they earned less, so she didn't care. I told her sorry travel agents are history.

This place was a great...

Liked: Cozy and felt secluded even though it’s located on a main street.

Scary

Disliked: waked up at 1am and found a bat in the room can be a nightmare

overpriced!

Liked: friendly staff but couldn't always answer our questions
Disliked: cheap towels , poor furniture design, no heat in the bathroom, we had to get maintenance out twice due to problems with the heat in the room

Very good

Very good.

Liked: Great style, architecture, ambiance.
Disliked: Better coffee maker would be a big improvement. Location away from the center and on a very busy street not a plus.

Pleasant

Liked: The exterior of the hotel is charming, with a lovely Santa Fe-style design that adds to its appeal.
Disliked: However, the rooms are not well soundproofed, and the hotel’s response to emergencies needs improvement.On the first morning, I was woken up at 6 AM by the loud beeping of a garbage truck reversing. On the second night, I wanted to sleep early, but around 9:30 PM, the power in my entire room went out after I used the hotel’s provided hairdryer. Although the front desk staff was friendly, their first suggestion was to switch rooms, which I declined. Only then did they send someone to fix the issue. I waited in complete darkness for about half an hour before the power was restored, and I received no follow-up from the hotel afterward.While the hotel has its charms, the noise and handling of this situation were disappointing.