El Canario by the Lagoon Guest Reviews
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3.3 miles from San Juan centre |
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Denise Sat, 22 March 2025
Wonderful, unaccepted, love the art...
Liked: I was a stand by on my flight and did not get on. After 5 hrs of trying to book a hotel during spring break , this hotel had an opening. I was not excepting anything good. To my surprise, this place was amazing. Staff was way friendly and it didn't matter what their job was, they all asked if I needed something . Wonderful I was unable to find the beach access but that was due to myself and phone apps. The pool on site is just fine. I had a meal at the attached restaurant with the $25 discount from the hotel and it was great. They have a new manager and he will raise the bar even more!
Disliked: When I sat out on the balcony, which was great, I had to shut off furnace due to the noise it made
Juan Fri, 21 March 2025
Superb
Liked: Nice facilities, well located and outstanding crew service. Ballet parking option very good.
Disliked: None
Patricia Mon, 10 March 2025
Exceptional
Wendy Sat, 8 March 2025
Great location, clean, comfortable.
Liked: Great location, recently renovated hotel, clean.
Disliked: Breakfast voucher was shared by 2 people. Restaurant was very expensive. Plus did not like the facility fee.
Emely Thu, 6 March 2025
Exceptional
Appleby Wed, 12 February 2025
Comfortable budget hotel walking distance...
Liked: The staff were very helpful any time we needed assistance. And the restaurant food was amazing! So glad to see the improvements made from last year when the hotel was under construction.
Disliked: The only issue we had was related to the shower. The water did not drain well and pooled in the shower. Also, there was barely any hot water to shower with.
Yulia Wed, 12 February 2025
not a good value
Liked: The staff was very friendly
Disliked: It is way too expensive for what is offered. The hotel gives you $25 vouchers for the restaurant, which are inconvenient to use. If you eat at the restaurant (not in the room!), you are charged 20% room charge. The building is under renovation, but even the renovated rooms look crappy. The water temperature fluctuated, sometimes being barely lukewarm.
Ramsey Sat, 1 February 2025
Great place to chill.
Liked: We had a great experience, staff were all lovely and super friendly. Rooms are a good size. WiFi is good. Location of the hotel is great, right next to the beach but far enough away from Ashford AVE where all the bars and restaurants are so you can sleep at night, but close enough for you to walk there for dinner.
Disliked: AC was super cold - bit too chilly.
Juan Thu, 30 January 2025
Superb
Liked: The facilities are very clean, the location is perfect for business trips and employees are very committed. Overall a nice experience.
Disliked: Everything was according to my expectations .
Denise Thu, 23 January 2025
Not a place I would...
Liked: Location
Disliked: Power kept going out, no phone in the room to call the front desk. Hotel was under construction. Front desk staff member was rude and unhelpful