Enjoyed the hotel , let...

Liked: Very comfortable room and bedding. Early check in was very helpful.
Disliked: Breakfast was very poor , many items not available . No apology and Not up to usual standard. Also do not like non optional practice of adding gratuities to meal bills.

Very good

Very good

Superb

Liked: Gym, matress, room, location
Disliked: There wasn't oat milk, and all vegetal milks were cold.

Exceptional

Exceptional

Exceptional

Liked: The hotel is very clean and comfortable. The staff are very friendly and helpful.This is our 2nd visit to the hollyrood hotel and we will definitely return again at somepoint.
Disliked: O

Very good

Disappointing service not worth the...

Liked: The only thing at the moment I liked about the property was the location.
Disliked: Disappointing Experience with Service That Felt Like a Slap in the FaceOur recent stay at your hotel began with a smooth check-in experience, and the concierge and receptionist were both attentive. However, despite contacting the hotel nearly 25 days in advance to arrange a special surprise for my husband’s birthday, what followed felt like a slap in the face in terms of service quality.We had requested a simple amenity—a chocolate plate—to be in our room upon arrival. Unfortunately, despite informing the staff about our delayed check-in due to a canceled flight (giving the team over 12 hours to adjust), we arrived to find nothing. After bringing it to the hotel’s attention, we were assured it would be prepared on the day of my husband’s birthday, but the "amenity" we finally received was almost insulting: three lonely, sad-looking macaroons on a plate. While I understand this was a complimentary amenity, it would be far better not to offer anything at all than to present something so inadequate. I suggest creating a list of celebratory amenities for guests to choose from, even if at a charge, so they receive something worth celebrating (usually it’s done by guest relations).The service issues continued the next day. Breakfast was chaotic, with multiple tables uncleared and the food not replenished, despite the restaurant being less crowded. We had to wait at the entrance for 10 minutes before anyone even checked our room number, while at least three staff members avoided eye contact, including one at reception. He only assisted after I directly requested his help. In my training, we were taught that, even if something isn’t within our specific role, we should assist colleagues in other departments whenever possible, especially if they’re short on time or staff.To add to the disappointment, we returned to our room around midnight after leaving at 11:30 a.m., only to find it hadn’t been serviced.