Childish Property FrontDesk/Manager Behavior

Liked: It was a horrible experience. Stayed one night but paid for 2 and property manager/front desk stopped answering bookings.com phone calls and refused to respond to their multiple emails to request a simple modification date. Childish business behavior and because they weren't communicating with each other, we had to suffer the result of it.
Disliked: The front desk/manager refused to accommodate our request. We booked and prepaid for a 2-night stay from Friday to check out on Sunday, however, on Thursday morning, due to a family emergency, we needed to cancel the first night.I called bookings.com and they advised it wasn't a problem to make modifications, they ONLY need the property to approve on their end either via email or by phone.The front desk/manager purposely stopped answering bookings.com calls because we followed up 4x's and said they have been trying to call the property and no one is answering. However, I called using a different phone to the property and front desk immediately answered. Bookings.com was still on other phone & heard the front desk talk to me saying that he couldn't do anything because bookings.com "has my money" and there was nothing he could do. However, bookings.com is telling me on the other phone that they've already submitted the changes, they just need to approve it.After that conversation with the property on one phone and bookings.com on the other phone (literally on speaker so that they can hear each other), bookings.com agreed to cancel the first night and keep only 1 night (as requested). They just needed the property to respond to them.Anyways, fast forward to check-in on Saturday - they claimed they didn't have the reservation.I called bookings.com to see what was going on and they confirmed that my reservation was still "open and active"... went back to front desk and gave them the confirmation # and they found it. Then to top it off, arrived in the room and it was so run down and had a distinct awful smell, was sooo over it, and ready to leave the next day.BTW - The front desk pretended not to know the situation about my request to booking.com and didn't care about what I asked for...just kept playing it off. This was the WORST of the WORST experience ever.