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AustraliaEcono Lodge Killeen Guest Reviews
Overall Average Score:
Disappointing (2.35 out of 5)
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| 1.9 miles from Killeen centre |
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Kinchi Fri, 4 April 2025
Exceptional
Nib Tue, 1 April 2025
Bad
Have Sat, 8 February 2025
Good
Liked: The room was a smoking room
Disliked: I didn't receive a clea room at all for this stay and my $50.00 damage fee that you all said was included in my final charge in the amount of $268.00
Timothy Fri, 31 January 2025
Very good
Kandie Thu, 30 January 2025
Bad
Liked: Nothing at all
Disliked: Customer Service was horrible
Don Mon, 30 September 2024
Bad
Rita Sat, 21 September 2024
Econo NO BREATHO
Liked: The price and location
Disliked: They put me in a smoking room , it stunk very very bad ! I have COPD and couldn't breath . I also showed my paperwork on my service dog and he complained about it being on my phone and he couldn't read it . I'm in the process of moving so I keep all my service papers on my phone. He wouldn't let me book another night till the next day , therefore I had to move more things than what was necessary NOT GOOD FOR A DISABLED PERSON TO HAVE TO KEEP LIFTING . I didn't stay another night due to the room being smoked in and the fact that I needed a disability room and couldn't breath
Wyatt Wed, 18 September 2024
Superb
Molina Mon, 9 September 2024
Exceptional
Pard Fri, 30 August 2024
The overall stay was fine;...
Liked: The room was clean. Everything worked except for the mini fridge.
Disliked: The mini fridge didn't work but that wasn't a big deal to me. My main problem was with the front desk staff. I got a room for August 27th and August 28th; I checked out on August 29th. I paid for the room. After that transaction was complete, the guy behind the counter announced to me that there would be a $200 charge if I had pets or smoked in the room. I didn't have pets and I don't smoke so I wasn't too worried about it. However I just wish he had told me about that $200 charge before I paid for the room. I just felt like he was setting me up. When I checked out two days later I asked him if he wanted to walk through the room with me so that we would both be on the same page; I left the room exactly the way I found it. He told me that he didn't have time but he would call me if there was a problem. What do I do If he had just decides to take $200 off of my debit card? How would I prove in a court of law that I didn't smoke and/or have pets in the room? I've stayed at different Econo Lodge locations across the country. I've never encountered this sort of thing. I'm visiting family in Texas. I live in Maryland. If I discover after I got back home that $200 was fraudulently taken off of my debit card, I'm not sure how I would challenge it.
