Exceptional

Very poor

I enjoyed staying here is...

Liked: The the staff was very nice it was very clean and comfortable
Disliked: The elevator didn't work so I had to go up the stairs with my bag and it was heavy so an elevator would have been better if it worked and I was expecting breakfast but there was just dry cereal and some milk but besides that those are the only two things I didn't like

Exceptional

Superb

Very unsatisfied with the service...

Liked: The location
Disliked: •The front desk male didn’t acknowledge me as a customer, was to focused on his phone, did not know if After Pay was acceptable in facility, his customer service skills were bad, and asked what receipt I was asking for after completing the transaction of my card. Then he made an unnecessary face gesture. • The beds were on the floor just on the carpet no bed frame. My daughter found a bug on her bed the 1st.night. The beds had no blankets as shown on picture. •Breakfast ridiculous only orange juice and cookies.• Swimming pool has been closed since COVID and they say it’s getting repaired.• Restrooms at lobby area are OUT OF SERVICE both women & men, they will not let you use restroom at your room given until transaction has been done…which is dumb because they should understand people have emergencies of restroom usage. Some customers have bladder problems or pregnant women to be waiting. •No FIRE ALARM detector in the room regardless of it being a non-smoking room, it’s something that should be in compliance by the fire marshal, and the wires were sticking out at the ceiling where it used to be. • The rooms need maintenance for example the curtain had mold marks on the bottom where ac vent throws out the air. Unfortunately, I encountered a bad time and room was bad. I had given business $$ to this ECONO LODGE place for the past trips made with family to Houston and had never been unsatisfied with the facility until I experienced the ABOVE.

Very poor

Disliked: when i got there they told me they had no rooms,even though I still had the confirmation and my reservation was not cancelled.

Rude customer service

Liked: The second night we stayed, the lady that was working the front desk was extremely polite.
Disliked: The night customer service representative. He was so rude, even ruder, when I called the hotel after booking. We will not be staying there again.

Hope not repeat it again

Liked: The location is not bad, it is like 20 minutes from the city center by bus.
Disliked: The person from the desk,a 50-60 years old guy not very welcoming. The creepy people who stay in the hotel. They mainly take drugs at the entrance. On morning one of the guest stalked my mother why she was getting her "breakfast" ( a banana and a tea)-