Beautiful grounds

Liked: We stayed in one of the mews rooms and it was lovely! Very spacious, clean and lovely courtyard; only downfall was a ground floor room and there was a lot of noise from the upstairs neighbours until quite late. The grounds are beautiful but could do with better signage on how to find your way around & make the most of them! Great spa facilities but again slightly disappointed as both the sauna and outside hydrolic pool were faulty and out of action during our stay

Very good

Very good

Liked: Overall brilliant stay but the sauna was broken

This place is special!!

Liked: Absolutely stunning location, lovely staff, amazing room!!
Disliked: Nothing

Very disappointed

Liked: Very basic room (mews rooms), spa needs total renovation, breakfast shockingly bad (apparently the chef was having a bad day). Location is amazing but everything else was really not good. We heard so many people complaining during our visit. Such a shame as location is stunning.

Beautiful Manor and estate we...

Liked: The grounds were amazing and the views
Disliked: Sauna wasn’t working in the spaSome of the side garden areas needed some attention

The Eastwell Manor is the...

Liked: We thoroughly enjoyed staying at the Eastwell Manor. The weather was wonderful and we enjoyed drinks on the terrace, both breakfast and dinner were wonderful, and we enjoyed sitting down in the lounge areas. We also used the pools and the training rooms. The only minus was the outdoor pool was not open yet. The area around Eastwell Manor is wonderful with small villages, wonderful pubs, lovely landscape and of course vineyards! This was our second stay at the Eastwell Manor, and it will not be our last!

Was highly looking forward to...

Liked: Hotel was lovely, can’t doubt the venue. The spa was a different story, extra charges at every turn. Half the facilities not in use due to them being broken. Chlorine so strong you couldn’t sit in the pools for no longer than 10 minutes. Very rude reception staff in the main hotel but the spa staff were fine.

Passable

Liked: The staff are lovely, but the hotel thinks it’s more than it is. Various things didn’t work in our room; lights, sockets etc and the staff kindly moved us, but we shouldn’t have been booked into that room in the first place. The restaurant is a lovely space, and the food is gorgeous , but on the nights we were there, they were staff down. These things happen, but the situation should have been explained and maybe some complementary bread or drinks shared with guests to justify the wait time. The staff that were working were lovely; but bar two or three you could tell they didn’t have much experience. It’s unprofessional for them to be put in the situation. Not good enough