Eastwell Manor Champneys Hotel & Spa, Ashford

Very good

Superb

Enjoyable

Liked: Quiet lots of character
Disliked: Furniture sparse in the room Not enough lighting in the room Had an hour wait for cooked breakfast this morning SPA not value for money - very dated and tired looking

STUNNING LOCATION BUT TOO EXPENSIVE....

Liked: BEDROOM WAS GOOD AND CLEAN. NOT ENOUGH COFFEE BUT GOT MORE AT THE MANOR. BREAKFAST ON THE FIRST DAY AT THE MANOR WAS EXCELLENT BUT HAD TO BE TAKEN AT THE SPA ON THE SECOND DAY. STUNNING LOCATION AND BEAUTIFUL MANOR AND GROUNDS
Disliked: WE WERE A BIT DISAPPOINTED THAT WE WERE NOT STAYING AT THE MANOR BUT IN ONE OF THE OUTSIDE CHALETS. RATHER EXPENSIVE FOR THIS ROOM. 2ND DAY BREAKFAST HAD TO BE TAKEN AT THE SPA DUE TO CHRISTMAS DECORATIONS BEING PUT UP IN MAIN HOUSE. THIS WAS NOT WHAT WE PAID OVER £200 FOR AND WAS A GREAT SHAME

Disappointing

Disliked: The robes in the room were not clean - they had makeup marks on. Wallpaper in the bedroom was also ripped! No staff on reception at the spa from 5:30pm onwards, the sign on desk said to take a locker key and go straight in…. Anyone could walk in if they wanted to!Not great considering how much it cost.

Could have been better

Liked: Location
Disliked: Run down

Very good

Wellbeing stay at Eastwell Manor,...

Liked: The estate where the hotel is located was so amazing. Loved the interior decor throughout the hotel and grounds. Loved where my friend and I had afternoon tea. The Spa facilities were good and the space was relaxing.Would definitely go back with a group of friends. Shopping at Ashford factory outlet with the rest of time spa relaxation.Staff were very professional and I would like to commend Keith. He was professional, helpful and made sure our stay was wonderful.
Disliked: Na

Disappointing

Liked: The Christmas trees looked niceBreakfast was goodManor House was impressive and pretty
Disliked: Walking in the rain to the manor from the flatsThe shower in the flat was coldThe front door was difficult to to open, had to ask in the spar how to get into the front door.Not enough beds around the pool and wet towels were left on the beds that were eventually left freeNo one was cleaning the wet floor around the pool making it slipperyNo one on the desk some timesHad to ask what I was supposed to do on arrival at the spar, things were not explained and I was not greeted at the spar and shown or explained what to doThe waitress for breakfast at the manor upon requesting what herbal teas were offered, suggested two flavours and could not remember the others she said I can’t remember what other teas there are shall I go and get the box of them, this should have been offered without asking which made it embarrassing.Upon entering the breakfast room was sat at the table and not told what was going on I.e if I could collect items from the buffet type food in the center of the room or if it was waitress service, I had to ask what was the procedure.There was no signage to say where to go on getting to the manor and we had to walk around the building in the rain to find out where the entrance was after all that we had to go back to the start as the front door had a certain knack to opening the door in the end we asked another staying guest how to gain entrance.Once in the manor we were not greeted.It was dark in the evening windy and wet and very poorly lit, I nearly feel over as I couldn’t see my way clearly to the spar.Was not shown where the towels were so I used my dressing gown to dry myself and on the second day saw the towels were in the ladies changing room, I had not noticed them the first dayWhen leaving the flat I did not know about reporting back to the Manor House before leaving.