East Guest Reviews
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2.9 miles from Hamburg centre |
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Helen Thu, 7 November 2024
Major safety issue with an...
Liked: Comfortable bed and good waterfall shower
Disliked: One of the hotel staff used a master key to enter my room at midnight while I was sleeping. While I think it was an error and he meant to access a different door, this raises a serious safety concern. Physical safety latches need to be installed in all bedrooms as matter of priority so that the electronic door key mechanism cannot be overridden by a master key or anyone who might use RFID amplification technology to open the door. In addition, processes need to be reviewed in terms of staff understanding what doors access bedrooms vs cupboards or other spaces.When I raised the issue with reception staff the next morning, after barely sleeping the rest of the night, there was initially very little concern. As a solo female traveller, I will not stay at this hotel again as I do not feel safe there.
Claudia Mon, 28 October 2024
Wonderful.
Liked: Everything. I like the unconventional furniture and great design .
Mimi Fri, 18 October 2024
Great staff, rooms were super...
Liked: I loved my room. Very comfortable stay. Clean and will definitely visit again :)
Disliked: For this price it would be a nice to be able to make coffee or a hot beverage from your room. Also an iron should be included as standard without having to request for one at the front desk
Raven Fri, 18 October 2024
Superb
Don Mon, 14 October 2024
2 night stay to discover...
Liked: Restaurant and Bar was great. Nice to have a sauna, loved the location
Disliked: The lighting in the room was a little glitchy. Should have put more coffee pods in the room.
Maciej Sun, 6 October 2024
Exceptional
Ralf Thu, 3 October 2024
Superb
Andreas Tue, 1 October 2024
Good
Anna Fri, 27 September 2024
Exceptional
Mohamed Mon, 23 September 2024
Exceptional