Pleasant stay except the billing...

Disliked: The hold put on the credit card made no sense. The price agreed over booking.com for 5 nights was $2251. The actual hold put on the card was for a sum almost 2x that. that makes no sense and something I have never seen before. The hotel staff said it was due to them confusing the rates. But there should be no such confusion at risk to the guest. The hold put on is still showing as pending. Overall the billing/hold mechanics are too complex for this establishment - at best there was to be a hold of a few hundred dollars per night, not like this where the guest is having to run around asking questions. That falls on you to do right

Overall beautiful accommodations. I would...

Liked: I loved the customer service from the gentleman who assisted us from the time we arrived until we checked out. I loved the views from my room. The master bed and bath were beautiful. I loved the location.
Disliked: There were a couple staff I did not have a good experience with (a guy at the pool and another guy at night controlling the crowd for the rooftop). I did not like my experience at the restaurant. They did not acknowledge me being a guest at the hotel so I did not get my discount. The wait time for our meal was extremely long especially for the place not to have been crowded. Nothing was offered for the inconvenience.

Exceptional

Superb

Disappointing for a loyal return...

Liked: Location, hotel is modern
Disliked: My friends and I were made to feel uncomfortable when we entered the hotel’s restaurant by the staff member there. It felt racially motivated and we complained to management about it.

Exceptional

Superb

Liked: Location is exceptional. Hotel quite trendy
Disliked: Cleanliness of the bathroom area needed more attention. Shower head and overall shower area needed a revamp

Pleasant

Liked: Location was great
Disliked: It’s my second time staying in this hotel , what I didn’t like is that they insist of having our credit cards for an insurance of $150/ night which is A LOT! since I am traveling on a long trip so I would need my money but bcz it’s on hold for almost a week it wasn’t easy to manage. I tried to convince them specially Mr. Lu Karamites to pay it in cash but he strongly refused although my first stay they understood my case and accepted the cash.

Very good