Disappointing. Has seen better days; needs refurbishing in the rooms; love the old building but needs some tender loving care!

Liked: The character - lovely old hotel.
Disliked: Hair drier in room unsafe - the vent on the back protecting the fan broken clean in half. The toilet seat, when lifted, was peeling and in a pretty bad state. The mattress had a plastic sheet on it underneath the sheet which immediately made you sweat as soon as you make contact - awful!

The hotel in the main areas was lovely; the bar was fantastic; ambience of the hotel was great; staff were very accommodating. The room, however, was very small compared to the photos that had intrigued us to stay at the hotel on the website. The bed sheets had stains on and there were hairs on the pillow case; the bathroom wallpaper was ripped in several areas and there were dirty marks and chipped paint work all over the doors and wood work. There was no room in the car park so had to pay for parking in the morning we had to get up to go and pay the meter at 10am in the morning. Housekeeping walked into our room at 9.10 am. Unfortunately we missed breakfast as we went down at 9.50a.m. to be told breakfast was not being served any more. When we went to check out we were told we had a fee of £8 to pay. We queried this as we had paid with cash for a sandwich and drinks at the bar the night before. The woman at reception told us it was a fee because we had the sandwich sent to the room and therefore this was room service! We explained that we weren't aware of being charged £8 for a £6.50 sandwich to which the staff rudely huffed at us never mind. She didn't look at us again nor did she thank us for staying or say goodbye - we were quite shocked by this and quickly left the hotel. The hotel was in a great location and like I said the main areas are lovely - it was just a shame that our experience here wasn't relaxing or memorable.

Disliked: Room was dated and needed redecorating.

Superb

Going to a gig in...

Liked: We were upgraded to a suite with four poster bed which was nice. The hotel was beautifully presented with fairly traditional decor in excellent condition. Breakfast was very good, cooked to order, not a buffet.
Disliked: Lifts.

Excellent value

Liked: Large room, comfortable bed. Warm, clean. Friendly staff and good breakfast

Exceptional

Liked: Really really lovely yes so lovely yes I will be back again yes I will be yes such a lovely stay to yes

Pleasant stay.

Liked: Ideal for Plymouth Pavilions.Large bar.Friendly staff.Clean

Exceptional

Liked: Wonderful staff. Front desk ladies were exceptional.
Disliked: Nothing

I won't be coming back

Disliked: Well first of all I was sat next to a mouse in the bar while I was having my dinner. I raised it with the staff and they acted like it was pretty normal and in a cute voice asked what size it was!! The single bed wasn't properly made on arrival and the radiator was making banging noises all night - I barely slept. Not a great stay overall but the staff were fantastic.

Great hotel with a lot...

Liked: The location and design has a lot of charm
Disliked: Some of decor is a little dated and starting to show its age

Very good