Disappointing. Has seen better days; needs refurbishing in the rooms; love the old building but needs some tender loving care!

Liked: The character - lovely old hotel.
Disliked: Hair drier in room unsafe - the vent on the back protecting the fan broken clean in half. The toilet seat, when lifted, was peeling and in a pretty bad state. The mattress had a plastic sheet on it underneath the sheet which immediately made you sweat as soon as you make contact - awful!

The hotel in the main areas was lovely; the bar was fantastic; ambience of the hotel was great; staff were very accommodating. The room, however, was very small compared to the photos that had intrigued us to stay at the hotel on the website. The bed sheets had stains on and there were hairs on the pillow case; the bathroom wallpaper was ripped in several areas and there were dirty marks and chipped paint work all over the doors and wood work. There was no room in the car park so had to pay for parking in the morning we had to get up to go and pay the meter at 10am in the morning. Housekeeping walked into our room at 9.10 am. Unfortunately we missed breakfast as we went down at 9.50a.m. to be told breakfast was not being served any more. When we went to check out we were told we had a fee of £8 to pay. We queried this as we had paid with cash for a sandwich and drinks at the bar the night before. The woman at reception told us it was a fee because we had the sandwich sent to the room and therefore this was room service! We explained that we weren't aware of being charged £8 for a £6.50 sandwich to which the staff rudely huffed at us never mind. She didn't look at us again nor did she thank us for staying or say goodbye - we were quite shocked by this and quickly left the hotel. The hotel was in a great location and like I said the main areas are lovely - it was just a shame that our experience here wasn't relaxing or memorable.

Disliked: Room was dated and needed redecorating.

Exceptional

Great Value for Money Good...

Liked: Clean ,warm , quiet , great decor that suited the building

Exceptional

We had a good time,-was...

Liked: The staff were friendly.-the breakfast was plentiful with a wide selection to choose from,-the hotel is a fine example of Victorian architecture and deserves its grade 2 listing-Our room was a generous size and considering the absolutely atrocious weather ,the hotel was warm and comfortable throughout our stay.The hotels central location was a bonus too
Disliked: Nothing that the staff could have done anything about The extreme wind-gales and driving rain had taken its toll on the outside of this majestic old building ,and it needs some tender care in the coming months/Plymouth should support the owners to make sure it survives - it’s history- told to us by staff -is part of the CITYS history!the staff love it -and we will come again

Pleasant

Disappointing

Superb

Liked: Good location. Historic building. Helpfull stuff.
Disliked: It could have better prices.

Okay but definitely didn't take...

Liked: On arrival, the staff were very friendly. Breakfast was efficient both mornings. Bed was comfortable, although would have preferred having a double mattress, rather than two singles pushed together..
Disliked: When we looked at Booking.com, it looked like parking was included and available. On arrival, spaces were very limited, and there was a charge of £10 a day. Some cars were blocking others in, so we decided to park on the road (which was £17 a day!).The shower didn't maintain a comfortable temperature. It got boiling randomly, making it an unpleasant experience. One evening we were awoken in the middle of the night by a noisy (presumably drunk) neighbour. Walls quite thin as it sounded like he was in our room.Was an okay experience, but not one I would pay for again.

Very good