Disappointing. Has seen better days; needs refurbishing in the rooms; love the old building but needs some tender loving care!

Liked: The character - lovely old hotel.
Disliked: Hair drier in room unsafe - the vent on the back protecting the fan broken clean in half. The toilet seat, when lifted, was peeling and in a pretty bad state. The mattress had a plastic sheet on it underneath the sheet which immediately made you sweat as soon as you make contact - awful!

The hotel in the main areas was lovely; the bar was fantastic; ambience of the hotel was great; staff were very accommodating. The room, however, was very small compared to the photos that had intrigued us to stay at the hotel on the website. The bed sheets had stains on and there were hairs on the pillow case; the bathroom wallpaper was ripped in several areas and there were dirty marks and chipped paint work all over the doors and wood work. There was no room in the car park so had to pay for parking in the morning we had to get up to go and pay the meter at 10am in the morning. Housekeeping walked into our room at 9.10 am. Unfortunately we missed breakfast as we went down at 9.50a.m. to be told breakfast was not being served any more. When we went to check out we were told we had a fee of £8 to pay. We queried this as we had paid with cash for a sandwich and drinks at the bar the night before. The woman at reception told us it was a fee because we had the sandwich sent to the room and therefore this was room service! We explained that we weren't aware of being charged £8 for a £6.50 sandwich to which the staff rudely huffed at us never mind. She didn't look at us again nor did she thank us for staying or say goodbye - we were quite shocked by this and quickly left the hotel. The hotel was in a great location and like I said the main areas are lovely - it was just a shame that our experience here wasn't relaxing or memorable.

Disliked: Room was dated and needed redecorating.

Unique grand comfortable and convenient...

Liked: Stayed several times and just love the uniqueness of the building and history. Location great too. Staff amazing nothing too much trouble.
Disliked: Nothing x

Very good

Disliked: Nice and warm

Great stay

Liked: Very nice staff. I am bicycle touring and the staff stored the bicycle in a safe location inside the hotel at night and then the next day allowed the storage to extend until my ferry departure in the evening. My room was very clean and cozy.
Disliked: All was good.

Superb

Liked: Great hotel. Clean, comfortable. Staff were very friendly and helpful. Food was fantastic; not too much, quality superb and hot!
Disliked: Lift a little snug, particularly with luggage.

Superb

Not as advertised,but very clean

Liked: Comfortable bed clean room .Staff very polite
Disliked: Not as advertised regarding view had to pay for parking, room was small for a double, no bedside tables.Quite pricey for what we got

Friendly x

Liked: Every thing x

Superb

Liked: Size of room and view
Disliked: Climbing up the stairs

Exceptional

Liked: beautiful hotel would highly recommend to anyone coming to stay in Plymouth