Disappointing. Has seen better days; needs refurbishing in the rooms; love the old building but needs some tender loving care!

Liked: The character - lovely old hotel.
Disliked: Hair drier in room unsafe - the vent on the back protecting the fan broken clean in half. The toilet seat, when lifted, was peeling and in a pretty bad state. The mattress had a plastic sheet on it underneath the sheet which immediately made you sweat as soon as you make contact - awful!

The hotel in the main areas was lovely; the bar was fantastic; ambience of the hotel was great; staff were very accommodating. The room, however, was very small compared to the photos that had intrigued us to stay at the hotel on the website. The bed sheets had stains on and there were hairs on the pillow case; the bathroom wallpaper was ripped in several areas and there were dirty marks and chipped paint work all over the doors and wood work. There was no room in the car park so had to pay for parking in the morning we had to get up to go and pay the meter at 10am in the morning. Housekeeping walked into our room at 9.10 am. Unfortunately we missed breakfast as we went down at 9.50a.m. to be told breakfast was not being served any more. When we went to check out we were told we had a fee of £8 to pay. We queried this as we had paid with cash for a sandwich and drinks at the bar the night before. The woman at reception told us it was a fee because we had the sandwich sent to the room and therefore this was room service! We explained that we weren't aware of being charged £8 for a £6.50 sandwich to which the staff rudely huffed at us never mind. She didn't look at us again nor did she thank us for staying or say goodbye - we were quite shocked by this and quickly left the hotel. The hotel was in a great location and like I said the main areas are lovely - it was just a shame that our experience here wasn't relaxing or memorable.

Disliked: Room was dated and needed redecorating.

Comfortable as always

Liked: Full of character
Disliked: Nothing really

Very good

Liked: Staff, location parking, breakfast
Disliked: Creaky floorboards .but TBH it's an old property so maybe added to the experience!

Fab central quirky location great...

Liked: Staff were amazing, exceptional and nothing was too much trouble for them.

Good

Liked: Building is stunning, great staff
Disliked: Very noisy at night due to motorbikes racing round the area , not the fault of the hotel .

Exceptional

Very good. Would stay again.

Liked: The room was lovely, traditional four poster Victorian bedroom, with additional sitting room and en-suite bathroom with separate bath and shower. Breakfast was very good, limited choice for cooked options but good quality.Staff were all exceptionally polite and helpful.
Disliked: The TV in the seating area didn’t work so we had to sit on bed to watch TV in bedroom. No complimentary car park. Had to park on street over the road which made stay a little less good value for money.

Good

Great place to stay and...

Liked: Staff were friendly the room was clean and spacious room 101

Nice hotel would visit again

Liked: Loved the historical context.
Disliked: Had to change rooms as our first room had bugs coming through the window and dark mould in the corner room (414)