Upon arrival in our lodge...

Liked: Some small things but generally good

Disappointing performance from a highly...

Liked: The staff overall were excellent, very helpful and welcoming.The atmosphere was good and it was overall a delightful place to stay.
Disliked: There were a number of problems:There was no lunch available when we arrived as we arrived 10 mins late. Not even a sandwich was offered, despite our having travelled a considerable distance.Dirty toilet on arrival in our room.Room could have been pre-warmed on such a chilly day, it took hours for it to heat up.No soap tray in shower.No housekeeping on one day until 5.45pm and then only very brief.Each day we had to wash our own teacups etc, using shampoo due to poor housekeeping.Apparently due to staff shortages the bathroom was not cleaned properly during our 4 day stay. Phone in room didn't appear to work Sink in bathroom didn't drain properly Front door very difficult to lock and unlock, which is presumably why it was left unlocked by housekeeping on one occasion; totally unacceptable.Bathroom floor very slipperyNo writing materials providedNo safe providedAnnoying email messages, at least one per day, asking us to provide check-in information, despite our already being there. My meal on the last night was very poor and had to be sent back. I have never done this before.Considering the 4 day stay cost over £1,500, I consider this a very poor performance.

Exceptional

Liked: Easily our favourite hotel in Scotland, all the staff were so friendly and we felt instantly at home on arrival. Dinner and breakfast were incredible, they were able to provide plenty of vegan options too.

A lovely stay

Liked: Very friendly helpful staff

Exceptional

Exceptional

Very good

Liked: Very helpful staff

Definitely worth a visit

Liked: Staff were very attentive,food was worth every penny and room was very comfortable and had all the amenities you could think of

Beautiful hotel in Skye

Liked: Nice small boutique hotel in a nice location My room was spacious with en-suite full bathroom The only thing missing was a toilet roll holder The bed was enormous and comfortable Food was exceptional