Dreams Miramar Guest Reviews
Write a review
5.0 miles from San Juan centre |
Write a review
Susan Sun, 23 March 2025
If you want a place...
Liked: Close to the cruise ship port so was convenient in that sense.
Disliked: The air conditioning in the room is set to 70° and not controllable from the room. There was one bath towel per person provided. No hand towels or wash cloths. Coffee maker in room but no coffee provided. Refrigerator in room was unplugged when we checked in. We plugged it in and it never cooled for the entire stay. The walls are thin so you can hear people in adjacent rooms. The door to the patio is more “shutter” style so traffic noise is loud and constant.
Raymond Mon, 17 March 2025
Pleasant
Disliked: Often no-one at the reception desk.
Sonia Sun, 16 March 2025
The staff was very kind....
Liked: The laundry facilities
Disliked: N/a
Mark Sat, 15 March 2025
Would go back if price...
Liked: Location and how it was managed. Close to cruise dock
Disliked: Cost was too high
Kent Sat, 15 March 2025
We were glad it was...
Disliked: The check in staff were not friendly. There was construction going on and it was noisy and not relaxing!
Angela Fri, 14 March 2025
Okay if you are very...
Liked: Once we were able to get into our room, they had put us on the top floor with a balcony and a view, so that was nice. The room size was fine. Overall, okay for one short night.
Disliked: I booked quite a bit in advance. We arrived close to 11 pm, and there was no staff at the desk despite having Booking instructions that check in was until 11:30 pm. I also messaged in advance via Booking app that we would be coming around 10:30 or 11 and never received a response. We called the number of the hotel, and there was no answer. We were able to flag a man walking by with laundry cart, and he said he didn't have us listed for the night. The staff had written down our Booking.com reservation incorrectly. Had we not randomly found this person, we would have been stranded late at night with no place to sleep. The room was clean, but the bathroom had not been cleaned with toothpaste on the mirror, hairs on the sink, etc. There is a coffee pot and cups but no coffee, so why bother? They provide two towels, no washcloths, and no hand towels. The AC temp cannot be adjusted. The bed was okay, but pillows were old and flat. The one blanket had seen better days. While the person who did check is in was quite nice, once he realized we did have a reservation, I would avoid staying here in the future. I feel like this hotel could be quite nice for the price with a small bit of effort: cleanliness, proper towels (washcloths and handtowels), some new bedding, coffee stuff, organized checkin, responsive phone, AC control. That's all! Like, dudes, you almost got this. Just take it to the finish, and you'll have some great reviews! My experience seems consistent with a lot of others, which is too bad. I would look elsewhere in the future.
Carl Mon, 3 March 2025
Exceptional
Rooney Sun, 2 March 2025
Adequate for what we needed
Liked: Location and cleanliness
Disliked: Cardboard patches on wall no mirror in room aside from bathroom. Noisy
Omar Wed, 26 February 2025
Exceptional
Janet Tue, 25 February 2025
Very good
Liked: Clean room. Close to the cruise ship port with free shuttle service.