Satisfactory

Liked: The staff was super friendly and helpful, every single one from bellman to receptionists 🫶 The location was great, although it can get really busy around there. The hotel itself is nice but felt a bit outdated in parts
Disliked: It was overall a bit too dark, around the facilities and rooms lacking character and personal touches breakfast was a letdown too pricey for what you get

Totally recommended this hotel in...

Liked: We liked the historic building, the stylish modern bedrooms, the friendly staff, the roof top terrace and the swimming pool as well as the lovely breakfast. The location was perfect for the Zocalo which was within easy walking distance.
Disliked: The lighting in the stairway, lift and downstairs vestibule was too dim. Perhaps trying to create atmosphere but in reality, you couldn't see!!

Interesting.

Liked: We liked the restaurant in the atrium and the bar/bistro on the roof.Wonderful pool and hot tub on the roof.The breakfast was delicious in the hotel courtyard.
Disliked: The room was very dark. Not enough light to shave or to read.The toilet seat would not stay up. The shower drained onto the bedroom floor.We had to use the towels to mop up the pool of water.We were there two nights and our room was not made up.

Super disappointing.

Liked: Lovely Maria Luisa and Viridana who were so kind and helpful.
Disliked: Chargeable extras for hot breakfast (eggs etc.), freezing pool, no windows in the rooms, broken air conditioning, crazy noisy fan, super loud restaurant below the hotel.

Just perfect

Liked: Exquisite architecture & art, centrally located, lovely breakfast buffet, delicious smelling body products, kind staff
Disliked: Very dim! I mean, I looked beautiful inside, but when I stepped into the daylight . . .

Very good

Could easily be so much...

Liked: The location, the roof top bar, the historic building
Disliked: Weird extra charges for certain parts of breakfast- it should either be included or not. No water in the room, which has been mentioned in other reviews and they still haven’t addressed, they said the reason for no free water was the no plastic bottle policy. This is commendable on some level, but every hotel I stayed in in Mexico offered water in the rooms in glass refillable bottles. Just felt like a way to make you pay for water from the minibar- and there was just a tiny bottle. Not good enough for the cost of this hotel at all. Finally, my room had a bad smell…the window was opened when I checked in presumably to try and remedy this, but it was very noticeable through the night.

While the hotel's design is...

Liked: The staff was very courteous and helpful.
Disliked: While the room was large it was very dark and the only window opened to the breakfast area giving us no privacy, However the hotel management changed us to an upgraded room which had more privacy but still quite dark. While the rest of the hotel's design and ambiance is spectacular the rooms unfortunately aren't equal.

Good location!

Liked: The restaurant in the hotel is wonderful. The hotel feels historical and modern.