Expensive and a bit weird

Liked: Checked in had to wait for a room after not being able to find our booking…. Eventually made it to the room which was spacious ( corner king) the cafe was really expensive and the coffee was awful… croissants were ok but overpriced…. The downstairs bar was pre mixed cocktails and limited food options , the salad and chips and fries were ok as snacks …It was a very bizarre atmosphere in the bar area…. Reception staff and valets were really friendly … cleaner did our room everyday but did throw away my half drank bottles of coke and sprite these were not near the bin but at my bedside table ( seemed very odd) overall a good stay but wouldn’t go back … ok location… bathroom set up was toilet and shower and sink was separate in the bedroom … also lighting was really dim so couldn’t put make up on as no light or table only sink area …. Hairdryer was poor and got red hot but didn’t dry very well… steamer for clothes provided and was good … coffee was better in the room but had to move machine as no plug nearby !!!!! This hotel was nice but could do so much better….

Disappointing

Disliked: The property was nice, my problem was a lack of hospitality. The bell hop/ valet was unhelpful, he asked if he could take our bags but then questioned why we needed help if we had so few bags. I just told him never mind and went about carrying all of my own things. The woman that checked me in was the only person that was kind and acknowledged me. Otherwise it was a cold and odd experience and not worth the money.

Exceptional

Liked: My son and I were in town to attend Texas relays for my other son and stayed here. The stay was amazing. Any time I visit Austin going forward I will stay here.

Good

Glam Motel vibe, perfect for...

Liked: Walking distance to Austin Convention Centre for SXSW

Superb

Exceptional

Liked: Great customer service at all times. Friendly staff. Clean and comfortable with good location.

Very good

Liked: Nice hotel and the staff was very nice
Disliked: Bathroom needs better lighting and hot water took some time to heat up

Good