Absolutely trouble experience - I’ll...

Disliked: Property overcharged me $700 without authorization or explanation in addition to the $75 per night for incidentals. When staff helped they were unclear and wouldn’t really answer questions. The manager Jennifer I spoke to tried to be professional but responded to me with disrespect when I tried to get her to refund my money they had no right to take. I’m still waiting for the funds. Also, the bed linens are trashy textiles. The windows are dirty. They’ve dressed up a Drury Inn apparently in order to fleece people. Don’t go to this hotel. Austin has other comparable hotels of higher quality.

Exceptional

Nice hotel but be careful...

Liked: A lovely hotel, the lobby and rooms are nicely decorated. Nice cafe in the lobby & the bartender at the restaurant was lovely & I had great service there.
Disliked: The pool area could use some TLC & I was given an adjoining room where you can hear everything in the neighbouring room which wasn’t ideal.When I checked in I was told $75 would be taken from my card for incidentals. I noticed the following day that $1100 had been taken instead. I went to reception to report this, they advised this was an error but there was no apology or anything, the money was refunded after 3 days of raising the complaint, however today (day after check out) an additional $400 has been taken - I will be raising this with the hotel again now. I understand mistakes are made but I would have expected a verbal apology as an absolute minimum

The hotel next to the...

Liked: The location
Disliked: Queues of homeless people and on drugs just next to the hotel.

Pleasant

Liked: Good location, lovely staff and comfy beds.
Disliked: A lot of hairs on the floor all over the bedroom and bathroom.

Very good

Very good

Superb

Can improve on cleanliness overall...

Liked: Cute design, for the money it is good value
Disliked: Unique style, location might be slightly too far from things but you can definitely still walk which we did. A bit disappointed that the quilt and pillow case had a few stains on it which didn’t make it a comfortable stay.