The hotel was excellent. Our room was very nice and the bed was extremely comfortable. We were going to a concert at the Coach House and the location of the hotel was fairly close. We received excellent customer service when we arrived as well as when we checked out. We would definitely stay again. Thank you.

Liked: Excellent place to stay.
Disliked: No negative comments

We enjoyed the hotel alot and would definitely go back.

Liked: Great location for event we attended. Great rooftop bar and good food.

Superb

Liked: The breakfast was good but extremely overpriced Staff in restaurant very friendly
Disliked: Parking could have been included. $40+ a day ridiculous

Very good

Liked: Location is great. We walked to Doheny and Dana Point.
Disliked: Parking at the facility is way too expensive! Felt like we got a good deal on the room and then got slammed with the parking fee. Just another money grab :(

It was ok

Liked: It was okay. Nothing made the hotel special
Disliked: The layout of the hotel was odd. The hotel doors were thin. Could hear everything and the neighbors.The toilet leaked in the bathroom

Fun and enjoyable!

Liked: Awesome views and great location! Very clean and the staff was so nice and helpful! The food in the restaurant was very delicious. We loved the way it was decorated for the holidays!
Disliked: We needed to use the pull out bed and there wasn't fresh sheets and blankets available to us to make up the bed. When we did get them one of the pillows stunk. But housekeeping came promptly to replace it. Also we did not like the sliding door for the bathroom!! It was noisy when it moved and did not really offer the type of privacy we would have liked. The parking fee was a bummer but I guess that's how it is these days.

Excellent

Liked: Clean, friendly people, the front desk girl told me about the Christmas light at the harbor, my boyfriend my daughter and I had a great time.
Disliked: The bathroom door was too loose and it was hard to locked and it feels that you don’t have enough privacy.

Exceptional

Exceptional

Disliked: We only had one coffee cup so neither of us got coffee this morning.

Good

Liked: The deco and overall condition of the property was as expected. Staff was friendly and helpful for the Most part. The location was great with shops and restaurants near by.
Disliked: We chose not to have our room cleaned for 2 days was unnecessary, but when we requested the room to be cleaned and new towels stocked, it didn't happen. Additionally when I went to the desk to lodge disappointment and we needed towels for that night, he gave them to me but never apologized or acknowledged the failure of the staff. Not great customer service

Superb