DoubleTree by Hilton York, York

Paid around £270 for 1 night stay not including breakfast. No parking available at hotel and £25 a night for the 14 or so bays. That’s over £300 a night for the hotel. No fridge in the room which was a complimentary upgrade. Another night booked there later in the year, it will be the last. noticed a brand new Premier Inn a few hundred yards away, will use that thereafter.

Liked: It is a nice hotel in a good location.
Disliked: Price of one night stay. Parking charge and no fridge.

Very good

Liked: Good breakfast.

Enjoyable stay ruined by the...

Liked: Friendly helpful staff, good location,
Disliked: Bathroom flooded out drenching the living area carpet

Good, comfortable hotel well positioned....

Liked: Breakfast was varied and well prepared and set out. Never rushed or crowded. The staff were friendly and efficient
Disliked: NA

Pleasant

Liked: The location and reception staff were very pleasant.
Disliked: Housekeeping used towels dumped in the hallway, and the hoover was left in the hallway. Not everything worked in our the room.

Good in lots of ways...

Liked: Close your centre clean and comfortable
Disliked: A few problems - telephone didn’t work in room , safe broke and had to be fixed, only towels for one so had to ask , asked for taxi booked and didn’t do it Breakfast staff unhelpful and a bit rude at times. DIY breakfast taken to highest level Refused to do hot milk for my friend

Superb

Very good

Liked: Location, food
Disliked: Cold draft from the AC vents, kept us up at night.

Exceptional

Overpriced room but great location

Liked: Hallway, customer service, cookie
Disliked: Family room expensive and due upgrade, lack of discount for nearby parking, not enough parking onsite

Disappointing stay

Liked: Great location, close to centre of York, short walk to shops and attractions. Staff helpful on arrival. Good housekeeping and clean towels daily.
Disliked: Allocated room on first floor, difficult to find up a second flight of stairs after taking the lift. Room was very tired, cold and noisy from main road. Secondary double glazing made it cold and had no sound insulation. The floor was uneven in the room and bathroom, felt like holes in the floor.Shower over the bath which was very dated and toilet seat didn't fit the toilet. Bed wasn't very comfortable, poor pillows, two nights of waking with bad backs.Went to restaurant at 7pm to be told no tables until 8.15 but the restaurant was clearly not busy. We went and found some nice restaurants in York which were much better.Breakfast was ok, coffee machine not working so long queues for hot water / coffee pots.Was convenient for our short stay but will not return to this hotel.